Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Carvalho

Winter Springs,FL

Summary

Dynamic professional with extensive experience in customer service and team leadership at Uniform Advantage. Proven ability to enhance client satisfaction and drive business growth. Skilled in money handling and decision-making, with a strong focus on training and mentoring staff to achieve operational excellence. Adaptable and committed to delivering effective solutions.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Uniform Advantage
Altamonte Springs, FL
05.2017 - Current
  • Assisting customers with finding their uniforms, ringing up purchases and answering any questions they have.
  • Assisting in training new employees on company policies and customer service protocols.
  • Manage inventory processes and quality control, along with daily reports and banking.
  • Answer incoming customer calls daily and handled inquiries professionally.
  • Help bring in more business and clientele in store and off site.
  • Use excellent communication skills to address customers' concerns and provide effective solutions.

Caregiver/ Med Tech

Brookdale Senior Living Facility
Winter Springs, FL
09.2007 - 03.2017
  • In a facility of 60 residents I assisted residents with daily living dressing, grooming, bathing and activities to enhance comfort and well-being.
  • Administered medications as prescribed, ensuring compliance with safety protocols.
  • Monitored and documented residents' health conditions, reporting changes to nursing staff promptly.

Cashier/Front Desk

Winn Dixie Supermarket
DeBary, FL
03.2006 - 09.2007
  • Processed customer transactions efficiently using POS system.
  • Maintained accurate cash drawer balances throughout shifts.
  • Assisted customers with product inquiries and store navigation.
  • Collaborated with team members to ensure smooth store operations.

Education

High School Diploma -

Pine Ridge High School
Deltona, FL
05.2006

Skills

  • Adaptability

Money handling

Team leadership

Decision-making

Adaptability

Timeline

Assistant Manager

Uniform Advantage
05.2017 - Current

Caregiver/ Med Tech

Brookdale Senior Living Facility
09.2007 - 03.2017

Cashier/Front Desk

Winn Dixie Supermarket
03.2006 - 09.2007

High School Diploma -

Pine Ridge High School