Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Case

Albuquerque,NM

Summary

Bringing nearly nine years of banking experience to a position with a respected financial organization, with a focus on enhancing company success through advanced problem-solving, strong communication, and exceptional customer service skills.

Overview

9
9
years of professional experience

Work History

Account Processor III

First Financial Credit Union
Albuquerque, NM
04.2021 - Current
  • Manages and processes daily incoming return check files from various institutions.
  • Efficiently posts 20 plus incoming and outgoing wires to the correct member accounts on a tri-daily basis.
  • Formulates and implements procedures for new and existing processes.
  • Offers efficient assistance to internal departments in addressing member concerns and retrieving information in a timely manner
  • Ensures check adjustments received from the Federal Reserve daily are accurately processed.
  • Reconciles all shared branching transactions across branches to prevent outages and collaborates closely with the accounting team to proactively address any outstanding adjustments.

Member Resource Center Representative III

First Financial Credit Union
09.2020 - 04.2021
  • Responded to team support questions quickly to maintain call center efficiency.
  • Assisting managers on escalation calls when needed.
  • Handled sensitive client data responsibly, adhering to strict privacy protocols set by the organization.
  • Managed high call volumes while maintaining professionalism and efficiency during peak periods.
  • Reviewed and released mobile deposit checks in a timely manner.
  • Communicated effectively through online banking messaging system to provide assistance to online members.

Member Resource Center Representative II

First Financial Credit Union
09.2018 - 09.2020
  • Provided exceptional customer service and support over the phone.
  • Developed and maintained positive customer relations and worked with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Escalated member complaints in a timely and effective manner.
  • Actively inform members of all products and services offered by the credit union.
  • Worked with internal departments to efficiently assist each member.

Sales and Service Advisor

BBVA Compass Bank
09.2017 - 07.2018
  • I am responsible for having an ATM that was assigned to me that was balanced, reloaded and reset once a week
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Enhanced client satisfaction by providing personalized banking solutions and tailored wealth management strategies.
  • Collaborated with colleagues to maintain productivity during peak periods, ensuring timely resolution of customer needs.

Universal Banker I

Bank of the West
11.2015 - 09.2017
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Conducted smooth transactions by proficiently handling cash deposits, withdrawals, check processing, and loan payments.

Education

Skills

  • Excellent verbal and written communication skills
  • Problem-Solving
  • Time Management
  • Ability to work independently and a self-starter, if necessary
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Adaptability and Flexibility
  • Task Prioritization
  • Investigative research

Timeline

Account Processor III

First Financial Credit Union
04.2021 - Current

Member Resource Center Representative III

First Financial Credit Union
09.2020 - 04.2021

Member Resource Center Representative II

First Financial Credit Union
09.2018 - 09.2020

Sales and Service Advisor

BBVA Compass Bank
09.2017 - 07.2018

Universal Banker I

Bank of the West
11.2015 - 09.2017

Alyssa Case