Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Castaneda

San Antonio,TX

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Ready to contribute to a dynamic team and make a positive impact.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Health Services Specialist

CommuniCare Health Centers
San Antonio, TX
01.2022 - Current
  • Provided exceptional customer service to all Center members, ensuring confidentiality at all times.
  • Executed new patient registrations, ensuring accurate insurance verification in practice management system.
  • Managed account balances by collecting cash and monitoring outstanding balances.
  • Coordinated appointment reminders to optimize provider schedules for next-day visits.
  • Oversaw efficient check-in processes and reported waiting area issues.
  • Prepared clinic operations by verifying appointments and gathering necessary documentation.
  • Conducted end-of-day reconciliation to secure funds and verify payment accuracy.
  • Supported other departments as required while addressing member concerns attentively.

Hostess

Yard House
San Antonio, TX
01.2017 - 12.2021
  • Energetic Front desk hostess with over four years in the customer service industry also trained new incoming employees
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Demonstrated skill in providing excellent customer service
  • Communicated with guest daily as well as made them feel welcome as soon as they enter

Medical Records Specialist

Gruesbeck Medical Clinic
San Antonio, Texas
10.2021 - 12.2021
  • Delivered health care services to diverse patient demographics, including pediatric, adult, and geriatric populations.
  • Accurately processed and documented patient care records in a timely manner.
  • Triage front desk phone calls, supporting call management during peak times.
  • Pulled patient charts for upcoming appointments and checked for incoming results.

Sales Associate

James Avery
San Antonio, TX
01.2020 - 11.2021
  • Service-oriented sales associate
  • Communicate with guest daily
  • Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
  • Assisted guested in finding a specific product , restock merchandise, greeted and directed guest to their specific areas of interest

Retail Clerk

Victoria's Secret
San Antonio, TX
01.2017 - 12.2017
  • Advised customers on new styles, fashion trends, and product features.Developed marketing and sales strategy for new product release
  • Maintained orderly store appearance

Education

Associate's degree - Healthcare Administration

Palo Alto College
San Antonio, TX
05-2023

H.S. Diploma -

Brackenridge High School
San Antonio, TX
12.2016

Skills

  • Communication skills
  • Training & development
  • Host/hostess experience
  • Retail sales
  • Time Management
  • Effective Communication
  • Reliability
  • Self Motivation

Certification

American Heart Association - 03/2026

Timeline

Health Services Specialist

CommuniCare Health Centers
01.2022 - Current

Medical Records Specialist

Gruesbeck Medical Clinic
10.2021 - 12.2021

Sales Associate

James Avery
01.2020 - 11.2021

Hostess

Yard House
01.2017 - 12.2021

Retail Clerk

Victoria's Secret
01.2017 - 12.2017

Associate's degree - Healthcare Administration

Palo Alto College

H.S. Diploma -

Brackenridge High School

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