Kelly Ming

Bridgeport,CT

Summary

Accomplished professional and Master of Science in Human Resources candidate with 10 years of experience in cross-functional team collaboration. Proven track record in employee relations and benefits administration, serving as a primary contact for workforce inquiries. Expert in managing leave-of-absence (LOA) lifecycles, vendor relationships, and organizational wellness initiatives to drive high employee engagement.

Overview

years of professional experience

Certification

Work History

Health Services Specialist

EDGEWELL PERSONAL CARE

07.2021 - Current

Employee Relations & Support: Serve as the primary point of contact for employee inquiries via phone, email, and in-person, providing accurate policy information or referring to complex issues to the appropriate team members.
Leave Management: Partner with leave vendors to oversee all activities for a workforce of 400+, monitoring timelines for approvals, denials, and return-to-work processes.
Benefits & Wellness: Collaborate with the Benefits Manager to execute wellness initiatives and independently manage day-to-day relationships with benefit vendors.
Compliance & Case Tracking: Maintain a rigorous case management system to document all employee interactions and requests, ensuring compliance with federal, state, and company regulations.
Communications: Coordinate plant-wide safety and HR communications, including policy updates, webpage content, and internal announcements.
Training & Education: Create and present educational materials to small groups regarding employee wellbeing, enrollment, and safety onboarding.
Safety Coordination: Manage OSHA-mandated projects including hearing conservation, respiratory protection, and safety eyewear mandates.
Financial Oversight: Manage clinic budgets, process invoices via purchase orders, and reconcile monthly spending via Concur.

Unit Secretary

STAMFORD HOSPITAL

08.2015 - Current

Clinical Logistics: Facilitate timely bed management by processing admissions, transfers, and discharges within the EMR system.
Liaison Services: Act as a central communication hub for patients, visitors, and healthcare providers to ensure the delivery of required resources.
Departmental Operations: Support clinical staff with administrative delivery, including budgeting, staff scheduling, and performance tracking.
Facilities & Supply Chain: Manage procurement of departmental supplies within budget and initiate facilities work orders for equipment upgrades and repairs.
Records Management: Maintain organizational systems for creating, editing, and transcribing departmental policies, procedures, and meeting minutes.

Precision Oncology Case Manager

GENEDX (Previously Sema4)

03.2019 - 07.2021

Process Improvement: Worked with departmental leaders to create SOPs and employee workflows that resolved process blockages.
Stakeholder Liaison: Acted as a policy resource for internal sales and customer success teams by maintaining accurate project documentation and timelines.
Quality Control: Facilitated day-to-day operations for multiple concurrent projects to ensure regulatory violations and errors were reduced.

Education

Bachelor of Arts - English Language and Literature

SUNY New Paltz

Master of Science - Human Resources

SUNY Stony Brook

11-2026

Skills

Case Management & HRIS: JIRA, Salesforce, EMR experience
Business Tools: Microsoft Office Suite, Concur (Expense Management)

Core Competencies: Training and Mentoring, Strategic Planning, and Budgeting & Resource Allocation
Professionalism and ethics