Alyssa Cepeida
San Dimas,CA
Summary
Adept Baker/Barista from Palermo Cafe & Bakery, known for elevating customer satisfaction through exceptional food, baked goods, and services. Mastered food safety, enhanced sales via upselling, and fostered a team-oriented environment. Skillfully blends customer service with bakery proficiency, achieving notable results without compromising quality. Experienced culinary student looking to provide customers with a great experience and genuine hospitality. Efficient worker who always goes the extra mile to keep customers happy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker/Barista Trainer
Palermo Cafe & Bakery
San Dimas, CA
09.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
Salad and Pasta Maker; Phone Operator
Red Devil Pizza
La Verne, CA
09.2022 - 12.2023
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex food orders.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Efficiently made a variety of salads with the only freshest of ingredients at our disposal
- Enhanced workflow efficiency through proper maintenance and cleaning of pasta-making equipment.
Education
Associate of Arts - Culinary Arts
Mt San Antonio College
Walnut, CA01.2026
High School Diploma -
Bonita High School
La Verne, CA06.2022
Skills
- Team Player
- Customer Service
- Active listener
- Food safety and sanitation
- Dedicated
- Friendly
Certification
- ServSafe: Food Protection Manager Certification
- ServSafe: Food Handler Certificate
Timeline
Baker/Barista Trainer
Palermo Cafe & Bakery
09.2022 - Current
Salad and Pasta Maker; Phone Operator
Red Devil Pizza
09.2022 - 12.2023
Associate of Arts - Culinary Arts
Mt San Antonio College
High School Diploma -
Bonita High School