Hi, I’m
Alyssa Chapin
McKinney,TX
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Summary
Passionate operations manager with 5+ years of leadership experience in managing teams and procedures. Results-driven and resilient in developing teams while improving processes and increasing productivity. Strong empathy for customers and dedicated to revenue growth.
Overview
9
years of professional experience
3
Certificate
Work History
AIR MECHANIX
OPERATIONS MANAGER
04.2022 - Current
Job overview
- Successfully lead complete company restructure that optimized efficiency and increased revenue by 42%
- Develop and implement company policies and procedures
- Intricate software setup and management
- Lead team of technicians, managers, dispatchers, and office staff
- Work closely with clients to understand their needs, provide solutions, and maintain positive relationships
- Onboard and train team members
- Prepare proposals and bid documents for submission to clients
- Negotiate contracts with vendors and suppliers to obtain best pricing and terms
LAVA CANTINA
KEY MANAGER
07.2021 - 05.2022
Job overview
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Collaborate with senior management day to day to implement restaurant best practices
- Developed professional relationships to improve retention of key customers.
- Regularly received 5-Star reviews on Google
ARCIS GOLF
LEAD BEVERAGE CART ATTENDANT
03.2017 - 07.2021
Job overview
- Provided high level of service to guests and established strong relationships that increased sales
- Maintained flexibility and ability to take initiative during events and tournaments
- Assisted Food and Beverage Director with developing and implementing efficient daily operating procedures that played role in increasing sales by over 200%
TEXAS JOINT AND SPINE
CASE MANAGER
01.2015 - 03.2017
Job overview
- Oversaw patient sign-up and sales of entire practice with 5% increase in sales every month
- Performed consultations and report of findings
- Completed financial consultations and insurance compliance
- Improved and implemented new office procedures
- Maintained 94% patient retention rate
NATIONAL ASSOCIATION OF EXPERT ADVISORS
SALES DEVELOPMENT REPRESENTATIVE
04.2014 - 10.2015
Job overview
- Team strategized to develop repeatable sales systems
- Built relationships with realtors around goals and obstacles
- Thoroughly qualified prospects
- Built diverse and consistent sales portfolio
- Optimized CRM to create calling lists and daily email campaigns
- KPI of 15 appointments per week - held average of 25 per week
- KPI sales conversion of 70% - surpassed with 80%
Education
University of TexasArlington
Bachelor of Science from General Studies, Focus in Civil Engineering
2022
Tarrant County CollegeFort Worth, TX
Associate of Science
2020
Tarrant County College DistrictFort Worth, TX
Associate of Arts
2020
Skills
- Management
- Customer Service Leadership
- High-Pressure Environments
- Process Analysis & Improvement
- Promote Positive Culture
- Effective Communication
Certification
- Certified Administrator, Service Titan - 2023
- Registered Air Conditioning Contractor, TDLR - 2023
- Adobe Certified Associate, Adobe Photoshop - 2009
Software
- Adobe Creative Suite
- Canva
- Microsoft 365
- Service Titan
- Slack
- Social Media
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