Alyssa Ciorlano
Cranston,RI
Summary
Driven and resourceful Executive Administrative Professional with experience of assisting high-achieving executives. Track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing day-to-day environments.
Overview
9
9
years of professional experience
Work History
CASHIER
THE ORIGINAL ITALIAN BAKERY
01.2015
EXECUTIVE ADMINISTRATIVE ASSISTANT
BROWN PHYSICIANS
09.2023 - Current
- Provide clerical support to the chief information officer, and other directors and managers through tasks such as by managing phone calls, answering emails and sorting mail
- Communicate with clients both in-person and through office correspondence using concise and professional messaging in alignment with business's internal style requirements
- Book and manage travel arrangements for the executive team, including scheduling meetings and preparing detailed itineraries
- Managed five schedules and scheduled meetings, engagements, and phone calls for executives including the chief financial officer, and senior directors
- Designed powerpoint presentations for monthly office meetings
- Took meeting minutes, and notes for senior leadership and board directors meetings
- Organized, maintained, and digitized 500+ documents a day
- Prepared expense reports with 100% accuracy, ensuring timely reimbursement for the executive and maintaining a positive relationship with vendors
- Managed projects such as company policies, operations standardization, and database
- Administered record keeping system, updated spreadsheets, and prepared information for special projects
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Arranged international and domestic travel plans in an organized and timely manner
- Prepared weekly and monthly report on company operations, and schedule optimization for analytics team collected from database.
WAITSTAFF
RALPHS CATERING
08.2022 - Current
- Set up and break down large events or weddings of 500 people or more
- Assist with food preparation, transportation, and food safety for large parties
- Greet guests with cocktails and hors d'oeuvres upon arrival
- Interact with guests in a professional and kind manner to collect any special food orders, allergies, or preferences
- Lead 5-10 other waitresses during a shift to answer any questions or communicate with kitchen staff for customer satisfaction
- Required to multi-task to remain thoroughly guest service focused.
MEDICAL RECEPTIONIST
BROWN PHYSICIANS
12.2022 - 09.2023
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays daily
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Lead two other receptionists with new updates, policies, and workflows
- Utilized booking systems and handled correspondence between patients and doctors
- Instructed patients to perform certain tasks prior to being seen
- Verified patient's insurance prior to appointments online and over the phone
- Maintain records for a large primary care office with over 4,000 patients ensuring the accuracy of patient information and data
- Oversaw and organized 5-10 doctors calendars ensuring each patient's appointments were confirmed for the following week
- Managed patient billing and payment information in a timely and organized manner.
MEDICAL RECEPTIONIST
FAMILY HEALTH AND SPORTS MEDICINE
08.2022 - 12.2022
- Greet and check in patients, and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Received, organized, and distributed all incoming mail
- Implemented new protocols based on COVID, or other illnesses to keep patients safe
- Maintained cleanliness or front desk, waiting room, and all patient access areas.
WAITSTAFF
AVVIO
07.2021 - 12.2022
- Maintain customer satisfaction with timely table checks to assess food and beverage needs
- Stayed up to date on menu changes to offer current and accurate information and to answer questions and to help customers to select optimal meal choices based on their individual preferences
- Achieved sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages
- Folded napkins and prepared silverware set up to provide adequate supplies for the host station.
WAITSTAFF
CHELO'S BAR & GRILLE
04.2019 - 07.2021
- Shared knowledge of the menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained efficiency in high traffic times
- Maintained a five table section turning over each table every hour
- Achieved sales goals at 100%
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
CASHIER
TJ MAXX
12.2020 - 03.2021
HOSTESS
ATWOOD GRILL
03.2015 - 01.2021
- Collected credit card, cash, and gift certificate payments from customers
- Supported servers, food runners and bussers with keeping the dining area ready for every guest
- Took reservations by phone and walk-in customers
- Assigned patrons to tables suitable for needs and restaurant section rotation.
MEDICAL RECORDS CLERK
PACE ORGANIZATION
12.2019 - 02.2020
- Scanned and filed medical records for patient charts
- Organized charts in order of dates and prepared charts for medical providers daily
- Transcribed medical notes from providers into the electronic medical record.
CASHIER
TJ MAXX
05.2017 - 09.2017
BUSSER
COSTANTINOS RESTAURANT
06.2017 - 06.2017
Education
BACHELOR OF PUBLIC HEALTH/MINOR IN PSYCHOLOGY -
JOHNSON & WALES UNIVERSITY
PROVIDENCE, RHODE ISLAND05.2023
Skills
- CPR Certified; Expires October 2025
- Managing Schedules
- Communication skills
- Filing and electronic medical records
- EPIC trained
- ECW trained
- Customer Service
- Order Taking
- Organizational abilities
- Written and verbal communication
- POS Systems
- Expense Reporting
- Office Management
- Information confidentiality
- Meeting planning
- File Management
- Calendar Management
- Travel Coordination
- Master calender management
- Documentation And Reporting
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- Menu Memorization
- Service prioritization
- Quality Control
Activities
Volunteer Work, PACE Organization, Providence, RI, Life Enrichment Assistant with elderly participants.
Timeline
EXECUTIVE ADMINISTRATIVE ASSISTANT
BROWN PHYSICIANS
09.2023 - Current
MEDICAL RECEPTIONIST
BROWN PHYSICIANS
12.2022 - 09.2023
WAITSTAFF
RALPHS CATERING
08.2022 - Current
MEDICAL RECEPTIONIST
FAMILY HEALTH AND SPORTS MEDICINE
08.2022 - 12.2022
WAITSTAFF
AVVIO
07.2021 - 12.2022
CASHIER
TJ MAXX
12.2020 - 03.2021
MEDICAL RECORDS CLERK
PACE ORGANIZATION
12.2019 - 02.2020
WAITSTAFF
CHELO'S BAR & GRILLE
04.2019 - 07.2021
BUSSER
COSTANTINOS RESTAURANT
06.2017 - 06.2017
CASHIER
TJ MAXX
05.2017 - 09.2017
HOSTESS
ATWOOD GRILL
03.2015 - 01.2021
CASHIER
THE ORIGINAL ITALIAN BAKERY
01.2015
BACHELOR OF PUBLIC HEALTH/MINOR IN PSYCHOLOGY -
JOHNSON & WALES UNIVERSITY
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