Lauren Audette
North Providence,RI
Summary
I am a recent college graduate with a bachelor's degree in Sociology seeking a position as a Case Manager that utilizes current skills and helps to expand them.
Overview
7
7
years of professional experience
Work History
Baker
The Original Italian Bakery
02.2017 - Current
- Started out as counter girl waiting on customers, taking orders over the phone and in person, answering phones, and putting up orders
- About two and a half years ago, shortly after COVID hit, I moved from working in the front to the back where all the production takes place, making calzones as well as prepping for them.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained and supervised new employees on bakery operations and procedures.
- Resolved customer concerns with positive approach and constructive strategies.
- Trained new employees on bakery methods and procedures.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Managed daily operations of the bakery during manager''s absence, overseeing staff scheduling, order fulfillment, and overall performance.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Operated cash registers and processed payments accurately.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Complied with health and safety codes to protect staff and customers.
- Replenished bakery items in display cases.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Proven ability to learn quickly and adapt to new situations.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Secretary
Done Right Heating & Air Conditioning Inc.
11.2019 - 01.2022
- Was responsible for billing customers, picking up checks, and depositing them into business accounts.
- Constructed job proposals for big residential and commercial jobs
- Took initiative in learning about jobs and materials used for those jobs to better communicate with technicians.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Self-motivated, with strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Arts - Sociology And Justice Studies
Rhode Island College
Providence, RI05.2024
Skills
- Customer Service
- Active listener
- Decision-Making
- Reliable and Responsible
- Critical Thinking
- Microsoft Office
- Active Learning
- Data Entry
- Dependable and Responsible
- Analytical Thinking
- Social Perceptiveness
- Microsoft Word
- Organization and Time Management
- Problem-Solving
- Data Entry and Analysis
- Emotional awareness
- Positive Attitude
- Organization and Multitasking
- Interpersonal Communication
- Attention to Detail
- Multitasking
- Self-Directed
- Time Management
Leadership Experience
- Team Captain of my high school cross-country team 2013-2016
- Team Captain of my high school indoor track team 2013-2016
- Team Captain of my high school outdoor track team 2013-2016
Communication Skills
At my current job, or even outside of work, I am the person that people go to when they need advice or just need to be heard and listened to. I am passionate, invested, work thoroughly but effectively, excel in multi-tasking, understanding, organized, approachable, responsible, communicate well with others, computer literate, goal-oriented, dedicated and diligent, great problem-solving skills, coordinated, motivated, work well individually as well as with others.
References
Available upon request.
Timeline
Secretary
Done Right Heating & Air Conditioning Inc.
11.2019 - 01.2022
Baker
The Original Italian Bakery
02.2017 - Current
Bachelor of Arts - Sociology And Justice Studies
Rhode Island College
Similar Profiles
Alyssa CiorlanoAlyssa Ciorlano
CASHIER at THE ORIGINAL ITALIAN BAKERYCASHIER at THE ORIGINAL ITALIAN BAKERY
Liam LiottaLiam Liotta
Delivery Driver at Original Italian PizzaDelivery Driver at Original Italian Pizza
Richie AlvarezRichie Alvarez
Customer Assistant at Original Italian Pizza & RestaurantCustomer Assistant at Original Italian Pizza & Restaurant