Alyssa Clair
Atlantic City,NJ
Summary
Accomplished leader with a proven track record at Morrison Healthcare Management, adept in team management and effective problem solving. Excelled in enhancing patient satisfaction and operational efficiency, demonstrating a keen ability to negotiate and implement cost-saving strategies. Skilled in fostering high employee satisfaction and maintaining patient confidentiality, contributing to a 20% increase in customer loyalty. High-functioning Manager with successful background in food service. Encourages positive patient experiences through excellent customer service and quality patient care. Coordinates clerical activities to support healthcare team by expertly facilitating patient scheduling, registration and insurance verification procedures.
Overview
6
6
years of professional experience
Work History
Patient Service Supervisor
Morrison Healthcare Management
Atlanticare Regional Medical Center-Pomona, NJ
10.2023 - Current
- Directs and manages patient feeding operations at a 300+ bed medical center.
- Leads, mentors and develops a team of 10-15 frontline staff members and works closely with nurses and patients to ensure we are exceeding customer expectations.
- Coordinates department safety and sanitation.
- Rounding with patients and nurses to promote and improve patient satisfaction.
Shift Manager
McDonald's Restaurant
Atlantic City, NJ
08.2018 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
Concessions Manager
Ocean City Water Park
Ocean City, NJ
03.2023 - 09.2023
Skills
- Effective problem solving
- Patient confidentiality
- Team Management
- Insurance Verification
Timeline
Patient Service Supervisor
Morrison Healthcare Management
10.2023 - Current
Concessions Manager
Ocean City Water Park
03.2023 - 09.2023
Shift Manager
McDonald's Restaurant
08.2018 - Current