Alyssa Clark
Fredericksburg,VA
Summary
I have worked at Sonic Drive-In since I was 16. I worked my way up from a crew member to Shift Manager in just a few years. I have excelled at leading a crew, and making sure all crew members stay on task. I deal with customer complaints, and continue to keep the store moving smoothly every day.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic Drive-in
Fredericksburg, VA
10.2019 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate Of Arts And Sciences - General Studies
Germanna Community College
Fredericksburg, VASkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Training and mentoring
Certification
ServSafe
Timeline
Shift Manager
Sonic Drive-in
10.2019 - Current
Associate Of Arts And Sciences - General Studies
Germanna Community College