Alyssa Clark
Tampa
Summary
Strategic Operations Manager known for delivering effective employee training and fostering collaboration. Skilled in inventory management and resource allocation, contributing to significant improvements in productivity and profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager - Beverage Program
The Pearl
Tampa, FL
01.2023 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards, directly contributing to achieving two years on the MICHELIN Guide.
- Ensures daily operations are in consistence with weekly P&L report, hitting sales percentage goals within 1% every period.
- Improved workflow efficiency through process optimization and resource allocation.
- Managed inventory control, reducing waste and enhancing supply chain effectiveness.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented new operational procedures to increase productivity and profitability.
- Leads hiring, onboarding and training of new hires to fulfill business requirements.
- Manage scheduling and labor based on weekly sales projections.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Client relationships
- Project leadership
Accomplishments
- Supervises team of 40-50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully manages multiple off-site events hosting 600-1,600 people.
- Dropped overall Beverage cost by 8% since taking over the program.
- Completed many master classes with various top mixologists.
- Identified emerging beverage trends and incorporated them into the program to drive profitability.
- Collaborated with executive leadership to create exceptional guest experiences consistent with Michelin-level service standards.
- Responsible for reworking complete training documents for each department.
Certification
- ServSafe Manager Certified
Timeline
Operations Manager - Beverage Program
The Pearl
01.2023 - Current