Alyssa Colon
Island Park,USA
Summary
Results-driven professional with strong background in customer service and team leadership. Enhanced employee training and compliance while managing confidential records. Experienced in payroll administration and event coordination, driving staff and client engagement. Expertise in project management and regulatory compliance, supervising operations to elevate team performance and service outcomes. Results-driven professional with experience in project management and staff training. Skilled in fostering collaboration and ensuring regulatory compliance, contributing to improved resident satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Arcteryx
Manhasset, New York
10.2025 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve goals and resolve issues related to products and services.
- Organized and prioritized tasks to meet service goals effectively.
Residential Manager
YAI
New York, New York
05.2021 - 10.2025
- Supervised daily operations of residential facilities to ensure regulatory compliance and enhance service quality.
- Coordinated resident services and activities to foster community engagement and improve resident satisfaction.
- Trained new staff on policies, procedures, and best practices in residential management.
- Developed and monitored patient and resident care programs, policies, and procedures to enhance overall care quality.
Assistant Store Manager
Superdry
New York, New York
07.2019 - 04.2021
- Led and supervised team of 10+ employees, ensuring accurate operational records and efficient scheduling.
- Developed and implemented staff training programs to improve performance and compliance with company policies.
- Managed employee time records and addressed payroll inquiries to ensure accurate and timely payroll processing.
- Provided exceptional service by addressing employee and customer inquiries and resolving issues promptly and professionally.
Front Desk Supervisor
Beekman Theater
New York, New York
03.2017 - 07.2019
- Supervised front desk staff, fostering a culture of guest satisfaction through efficient operations and positive interactions.
- Managed check-in/out processes, ensured guest information confidentiality, and facilitated seamless transitions for a positive guest experience.
- Managed sensitive situations with professionalism and care.
- Provided administrative support, streamlined recordkeeping and scheduling to enhance operational flow and service delivery.
Education
High School Diploma -
Weequahic High School
Newark01-2017
Skills
- Healthcare management
- Compliance management
- Emergency response coordination
- Staff training
- Conflict resolution
- Effective communication
Certification
- CPR
- VAN CERTIFICATION
- AMAP
Projects
Retail Rollout - Merchandising and Hiring
Languages
English
Timeline
Assistant Store Manager
Arcteryx
10.2025 - Current
Residential Manager
YAI
05.2021 - 10.2025
Assistant Store Manager
Superdry
07.2019 - 04.2021
Front Desk Supervisor
Beekman Theater
03.2017 - 07.2019
High School Diploma -
Weequahic High School