Alyssa Cortez
Goodyear,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Bakery Worker
Sweet Dreams Bakery
Goodyear, AZ
05.2024 - Current
- Stocked shelves with bakery products ensuring freshness dates were up-to-date.
- Mixed dough using electric mixers following specific recipes provided by head chef.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Followed health codes and regulations regarding food handling procedures.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Organized ingredients needed for each recipe prior to baking.
- Cut dough into desired shapes using cookie cutters or other specialized tools.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Kept track of inventory levels for flour, sugar and other ingredients used in bakery items.
- Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
- Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Inspected finished products for quality assurance before packaging them for sale.
- Communicated customer feedback regarding product taste or presentation back to management team.
- Provided excellent customer service to foster satisfaction and loyalty.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Listened to guests to understand needs and help each person select optimal products and services.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Managed customer complaints and resolved issues in a timely and professional manner.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Personalized cakes by writing desired words or adding other customizations.
Office Assistant
Cortez and Sons Transport
Avondale
06.2019 - Current
- Answered phone calls and welcomed visitors to office
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels
- Monitored calendars and scheduled appointments based on availability and established load limits
- Answered telephones, directed calls and took messages
- Delivered messages and ran errands
- Copied, sorted and filed records of office activities and business transactions
- Completed work schedules, managed calendars and arranged appointments.
Education
High School Diploma -
Primavera Online High School
Goodyear, AZ05-2019
High School Diploma -
Millennium High School
Goodyear, AZSkills
- 50 wpm Typing Speed
- Organizing and Categorizing
- Editing and Proofreading
- Self-Motivated
- Executive Presentation Development
- Creative Thinking
- Customer Service
- Team Collaboration
- Prioritizing Work
- Reliable and Punctual
- Verbal and Written Communication
- Flexible and Adaptable
- Cake Decorating
- Sanitation Procedures
- Communication abilities
- Food safety knowledge
- Stock Rotation
- Display Case Setup
- Display Maintenance
- Quality Assurance
- Customer Satisfaction
- Surface cleaning
- Ingredient Selection
- Baking equipment operation
- Telephone Etiquette
- Workplace Safety
- Stocking and Shelving
- Health department regulations
- Food Preparation
- Packaging expertise
- Bakery display management
- Inventory Control
- Menu Memorization
- Portion Control
- Expiration Monitoring
- Opening and closing duties
- Team Player
- Quality Control
- Active listener
- Baking techniques
- Recipe-based cooking
- Cake personalization
Timeline
Bakery Worker
Sweet Dreams Bakery
05.2024 - Current
Office Assistant
Cortez and Sons Transport
06.2019 - Current
High School Diploma -
Primavera Online High School
High School Diploma -
Millennium High School