Alyssa Corveau
Corpus Christi,TX
Summary
I am a hardworking and passionate insurance professional with strong organizational skills interested in Human Resources. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and enhancing employee morale.
Overview
10
10
years of professional experience
Work History
Injury Adjuster
USAA
Remote
08.2022 - Current
- Identifies and handles existing and emerging risks that stem from business activities and the job role.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies, standards and procedures for business activities.
- Adjusts soft tissue, moderately complex and complex 1st party PIP/MP medical claims.
- Identifies, confirms, and makes coverage decisions on soft tissue claims.
- Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions.
- Collaborates and supports team members to resolve issues and identify appropriate matters for escalation.
- Supports workload surges and/or Catastrophe Operations as needed.
Auto Damage, Injury Adjuster, Claims Service
GEICO
Honolulu, HI And Pensacola, FL
07.2018 - 08.2022
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Followed written risk and compliance policies, standards and procedures for business activities.
- Adjusted soft tissue, moderately complex and complex 1st party PIP/MP medical claims.
- Identified, confirmed and made coverage decisions on injury and non injury claims.
- Clearly documented thought process, investigation, evaluation, negotiation, and settlement decisions.
NARS Business Manager
Bloomingdales And Nordstrom
Honolulu, HI
02.2013 - 07.2018
- Built long-lasting relationships with customers who have a passion for the latest cosmetics, beauty and fragrance trends.
- Gave honest, tactful feedback and guidance to customers on beauty products.
- Set and exceeded company and personal sales goals while supporting the goals of the team.
- Built and maintained strong vendor relationships to maximize business results.
- Managed the scheduling and execution of vendor events and promotions.
Education
Bachelor of Arts - Christian Ministry
Pacific Rim Christian University
Honolulu, HI05.2018
Skills
- Customer Inquiries
- Strong Communication and Interpersonal Skills
- Customer Experience
- Team Collaboration
- Claims File Management Processes
- Investigation Techniques
- Retail Industry Experience
- Customer Service and Assistance
Timeline
Injury Adjuster
USAA
08.2022 - Current
Auto Damage, Injury Adjuster, Claims Service
GEICO
07.2018 - 08.2022
NARS Business Manager
Bloomingdales And Nordstrom
02.2013 - 07.2018
Bachelor of Arts - Christian Ministry
Pacific Rim Christian University