Alyssa Craig
Brookville,OH
Summary
Dynamic professional with a proven track record at Progressive Insurance, excelling in customer service and insurance procedures. Leveraged effective problem-solving and teamwork to enhance client retention and satisfaction. Skilled in multitasking and critical thinking, consistently achieving targets and fostering strong relationships. Demonstrates advanced computer and organizational skills, contributing to operational excellence and team success.
Overview
7
7
years of professional experience
Work History
Insurance Service Representative
Progressive Insurance
Remote
11.2023 - Current
- Maximized policy renewals through diligent proactive communication with clients regarding renewal options.
- Assisted with billing inquiries, and document preparation as needed.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Making policy changes including but not limited to add/delete/replacing vehicles, customer information, and coverages.
Daycare Teacher
The Kid Connection
Lewisburg, OH
01.2021 - 11.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Customer Service Representative
Lbrands
03.2018 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Fairmont Highschool
05.2016
Skills
- Effective problem solving
- Insurance procedures
- Customer Service
- Teamwork and Collaboration
- Multitasking
- Critical Thinking
- Computer Skills
- Organizational Skills
- Organization and Time Management
- Proficient computer skills
- Auto insurance
- Verifying insurance
- Child Care
- Excel proficiency
Timeline
Insurance Service Representative
Progressive Insurance
11.2023 - Current
Daycare Teacher
The Kid Connection
01.2021 - 11.2023
Customer Service Representative
Lbrands
03.2018 - 01.2021
Fairmont Highschool