Alyssa Crandall
Duluth,MN
Summary
Detail-oriented professional with strong skills in customer service and inventory management. Committed to enhancing processes and ensuring documentation accuracy to drive operational efficiency.
Overview
6
6
years of professional experience
Work History
Hospital Services Representative II
Memorial Blood Centers
Duluth, MN
08.2020 - Current
- Resolved customer complaints with empathy and effective communication skills.
- Maintained cleanliness and organization in the service area for optimal efficiency.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features to support informed purchasing decisions.
- Supported inventory management by restocking shelves and organizing products.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Upheld strict standards for quality and performance.
- Performed inventory counts to ensure accuracy of stock levels on hand.
- Contributed ideas on how to improve processes related to customer service delivery.
Collections Specialist II
Memorial Blood Centers
Duluth, MN
05.2019 - 08.2020
- Assess and document vitals of presenting donors to determine eligibility.
- Perform blood collection (phlebotomy) in accordance with applicable policies and safety procedures.
- Provide excellent customer service and pre/post donation care as needed.
- Assist with the setup of community blood drives including the safe loading/unloading of mobile units.
- Perform cleaning tasks, including equipment cleaning.
- Ensure accuracy, acceptability, and completeness of documentation to prevent loss of units.
- Attend and participate in staff meetings and trainings.
Education
Associates Degree - Criminal Justice
Northwestern Technical College
Superior, WI05-2012
Skills
- Customer service
- Inventory management
- Process improvement
- Documentation accuracy
- Data entry
- Compliance adherence
- Problem solving
- Effective communication
- Attention to detail
- Product knowledge
- Assertiveness
Accomplishments
- Nominated for annual RISES employee reward for being an outstanding team player.
- Graduated with honors at just 19 years old.
Timeline
Hospital Services Representative II
Memorial Blood Centers
08.2020 - Current
Collections Specialist II
Memorial Blood Centers
05.2019 - 08.2020
Associates Degree - Criminal Justice
Northwestern Technical College