Alyssa Craps
Rio Dell,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Bella Italia Restaurant
Fortuna , CA
2019.10 - 2023.03
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Coached, mentored and trained team members in order to improve their job performance.
- Adhered to all health department regulations regarding food storage and preparation.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Manager
Funky Monkey Snacks
Fortuna , CA
2012.02 - 2019.10
- Made sure patrons were completely happy upon arriving and leaving.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Completed inventory purchases and checked off delivery orders.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Made sure bank runs were completed daily. Made sure schedule changes were made every month.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased sales by 10%.
Sales
Anchor Blue
Eureka , CA
2009.06 - 2012.02
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Organized displays to attract customers and promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Fortuna Union High School
Fortuna, CA2009-06
Skills
- Business Development
- Financial Management
- Business Administration
- Staff Development
- Operations Management
- Time Management
- Business Planning
- Sales management
- Staff Management
- Policy Implementation
- Product Management
Certification
- Talent and Resource Management (4 credits)
- Managing and Leading (4 credits)
Timeline
Manager
Bella Italia Restaurant
2019.10 - 2023.03
Manager
Funky Monkey Snacks
2012.02 - 2019.10
Sales
Anchor Blue
2009.06 - 2012.02
High School Diploma -
Fortuna Union High School
- Talent and Resource Management (4 credits)
- Managing and Leading (4 credits)
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