Alyssa Crawford
Powder Springs,GA
Summary
Dependable Team Lead with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
RaceTrac
Smyrna, GA
02.2024 - Current
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
Cashier
Chick-fil-A
Douglasville, GA
07.2023 - 02.2024
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
Hostess/Take-Out Server
Taki Steakhouse
Hiram, GA
01.2023 - 07.2023
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
Sales Associate
Bath and Body Works
Hiram, GA
09.2022 - 09.2023
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Promoted products through effective merchandising techniques.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
- Resolved customer issues promptly in a professional manner.
Team Leader
Chick-fil-A
Marietta, GA
08.2021 - 07.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
Associate of Science - Radiologic Technology
West Georgia Technical College
Douglasville, GASkills
- Customer Service
- Teamwork and Collaboration
- Clear Communication
- Attention to Detail
- Complaint Resolution
- Cash Handling
- Product Knowledge
- Computer Skills
Timeline
Guest Service Associate
RaceTrac
02.2024 - Current
Cashier
Chick-fil-A
07.2023 - 02.2024
Hostess/Take-Out Server
Taki Steakhouse
01.2023 - 07.2023
Sales Associate
Bath and Body Works
09.2022 - 09.2023
Team Leader
Chick-fil-A
08.2021 - 07.2022
Associate of Science - Radiologic Technology
West Georgia Technical College