Alyssa Cress
Fremont,OH
Summary
Proven Shift Supervisor at Wendy’s, adept in operations management and effective communication. Spearheaded team training, enhancing customer satisfaction significantly. Excelled in financial management, ensuring labor and food cost efficiency. Demonstrated exceptional safety awareness, maintaining a secure environment. Skilled in customer service, resolving complaints swiftly to uphold high satisfaction levels.
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Cleaning Team Leader
The Clean Team
Port Clinton, Ohio
04.2025 - Current
- Supervised cleaning staff to ensure adherence to company standards.
- Trained new team members on cleaning techniques and safety protocols.
- Coordinated daily cleaning schedules for optimal workflow and efficiency.
- Inspected completed work for quality assurance and compliance with guidelines.
- Communicated with clients to address concerns and ensure satisfaction with services.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
Shift Supervisor
Wendy’s
Fremont, OH
11.2017 - 04.2025
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Identified needs of customers promptly and efficiently.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided on-the-job training to new staff members.
- Managed daily workflow and scheduled staff for adequate coverage.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
Associate of Science - Ultrasound Technician
Terra State Community College
Fremont, OH 08.2023 - 03.2026
High School Diploma -
Fremont Ross High School
Fremont, OHSkills
- Patient monitoring
- Effective communication
- Time management
- Operations management
- Labor and food cost control
- Safety awareness
- Financial management
- Equipment maintenance
- Customer service
Timeline
Cleaning Team Leader
The Clean Team
04.2025 - Current
Associate of Science - Ultrasound Technician
Terra State Community College
08.2023 - 03.2026
Shift Supervisor
Wendy’s
11.2017 - 04.2025
High School Diploma -
Fremont Ross High School