Alyssa Cumbee
Saint Stephen,SC
Summary
Detail-oriented professional with strong customer service skills and proven office administration experience. Committed to improving workflow efficiency and enhancing client relations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Berkeley County Goverment
07.2024 - Current
- Coordinated office activities and communications to ensure efficient workflow.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Insurance Coordinator
St Stephen Family Dentistry
05.2023 - 07.2024
- Coordinated insurance claims processing, ensuring accuracy and compliance with industry standards.
- Managed patient benefits verification to facilitate timely dental services and appointments.
- Streamlined communication between patients, insurance companies, and dental staff for improved workflow efficiency.
- Assisted in resolving billing discrepancies by conducting thorough investigations and follow-ups with insurers.
- Educated patients on insurance coverage options, enhancing understanding of financial responsibilities.
- Developed and maintained organized records for insurance claims, improving retrieval efficiency for audits.
- Verified insurance and communicated coverage to staff and patients.
Checkout Team Member
Old Trolley Dental Associates
05.2022 - 05.2023
- Managed customer transactions efficiently and accurately at checkout stations.
- Assisted in maintaining cleanliness and organization of checkout area to enhance patient experience.
- Processed payments and handled insurance claims with attention to detail for accurate billing.
- Collaborated with dental staff to ensure seamless patient flow during peak hours.
Education
High School Diploma -
St. Johns Christian Academy
Moncks Corner, SC05-2021
Dental Assisting - Dental Assisting
Palmetto School of Career Development
North Charleston, SC05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
Timeline
Administrative Assistant
Berkeley County Goverment
07.2024 - Current
Insurance Coordinator
St Stephen Family Dentistry
05.2023 - 07.2024
Checkout Team Member
Old Trolley Dental Associates
05.2022 - 05.2023
High School Diploma -
St. Johns Christian Academy
Dental Assisting - Dental Assisting
Palmetto School of Career Development