Alyssa Davenport
New Gloucester ,ME
Summary
Dedicated employee with a passion for enhancing team performance, showcasing attention to detail and strong organizational abilities. Driven by a goal-oriented mindset, committed to continuous learning, personal growth, and achieving excellence in all endeavors.
Overview
9
9
years of professional experience
Work History
Cake Decorator
Sam’s Club
Scarborough, ME
01.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Precisely arranged display cases throughout workday to highlight finished products.
- Contributed to positive working environment by offering support and guidance to new team members.
Claims Adjuster
AAA Insurance Company
Portland, ME
05.2022 - 12.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
Clerk
United States Postal Service, USPS
Raymond, ME
02.2019 - 05.2022
- Received and routed business correspondence to correct departments and staff members.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Created reports and developed improvements and enhancements to automate records and file systems.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Sorted mail according to size, shape, and destination.
- Set staff schedules to optimized coverage of all areas.
- Monitored performance of junior team members and offered support.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Upsold postal services like insurance and tracking.
- Maximized employee performance by setting effective objectives and standard practices.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Clerk
Duck Pond Variety
Windham Center, ME
12.2017 - 02.2019
- Supported financial operations by managing tax drawers and researching variances.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Interacted with guests to obtain feedback on product quality and service levels.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Prepared food items in compliance with recipes and portioning control guidelines.
Daycare Worker
Hide And Seek
New Gloucester, ME
07.2017 - 01.2018
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Met with parents about daily activities, positive developments and issues.
- Prepared, served and cleaned up daily meals for 5-10 children.
- Maintained child-friendly environment with access to outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Barista
Starbucks
Falmouth, ME
09.2016 - 07.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Gray New Gloucester High School
Gray, MaineSkills
- Point of sale operation
- Cash Management
- Customer satisfaction
- Cash Handling
- Telephone etiquette
- Quality Management
- Mail processing
- Attention to Detail
- Clerical Support
- Flexible and Adaptable
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Dependable and Responsible
Timeline
Cake Decorator
Sam’s Club
01.2023 - Current
Claims Adjuster
AAA Insurance Company
05.2022 - 12.2022
Clerk
United States Postal Service, USPS
02.2019 - 05.2022
Clerk
Duck Pond Variety
12.2017 - 02.2019
Daycare Worker
Hide And Seek
07.2017 - 01.2018
Barista
Starbucks
09.2016 - 07.2017
High School Diploma -
Gray New Gloucester High School