Alyssa Davis
Muskogee
Summary
Dynamic manager and team leader recognized for delivering exceptional customer service and innovative solutions to challenges. History of leading teams to achieve significant improvements in service quality and operational outcomes. Proficient in fostering a collaborative environment that encourages problem-solving and continuous improvement.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Property Manager
Atlas Property Management
Broken Arrow
03.2025 - Current
- Oversaw daily property operations to ensure tenant satisfaction and property upkeep.
- Processed rental applications and verified tenant backgrounds efficiently.
- Collaborated with team members to enhance overall property management processes.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assisted in processing new employee onboarding paperwork and orientation.
- Conducted exit interviews to gather feedback from departing employees.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Managed daily office operations and administrative tasks efficiently.
- Coordinated meetings and maintained schedules for team members.
- Collaborated with team members to enhance workflow processes and communication.
Leasing Manager
Red River Development
TULSA
01.2023 - 12.2024
- Managed tenant relations and addressed concerns promptly.
- Coordinated lease agreements and ensured compliance with regulations.
- Developed marketing strategies to attract prospective tenants.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff to ensure compliance with company policies.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Project Manager
SC Bodner
Rogers
04.2022 - 12.2022
- Managed property operations, ensuring compliance with regulations and policies.
- Coordinated tenant relations, addressing concerns and facilitating open communication.
- Prepared monthly financial reports, detailing income and expense activity for properties.
- Conducted property inspections, assessing condition and identifying necessary improvements.
- Collaborated with leasing agents to market vacant spaces effectively to prospective tenants.
- Implemented cost-effective strategies for property maintenance and operational efficiency.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Communicated regularly with tenants regarding any changes in policies or procedures relating to their rental agreement.
- Conducted property tours for prospective tenants, showcasing available units effectively.
- Maintained accurate records of resident interactions and leasing activities in the database.
- Developed strong relationships with residents to foster community engagement and satisfaction.
Assistant Manager
Case & Associates Commercial
Tulsa
06.2017 - 03.2022
- Assisted in managing daily operations and staff scheduling.
- Maintained inventory records and ensured accurate stock levels.
- Facilitated communication between departments to streamline processes.
- Coordinated meetings and scheduled appointments for executives and staff.
- Maintained filing systems for easy access to documents and records.
- Implemented office procedures to streamline administrative tasks effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Supported marketing efforts for vacant units through online listings and showings.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
Education
High School Diploma -
Jenks Public Schools
Jenks, OK05-2008
Some College (No Degree) - Business Administration And Management
Northeastern State University
Tahlequah, OKSkills
- Customer Service Expert
- Financial reporting
- Tenant relations
- Lease negotiation
- Marketing strategies
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communicator
- Problem solving
- Staff training
- Process improvement
- Software utilization
- Adaptable
- Building operations
- Leasing operations
- Preparing property agreements
- Business administration
- Attention to detail
- De-escalation techniques
- Relationship building
- Marketing and advertising
- Business development
- Dispute resolutiong
- Stress management
Certification
Real Estate License
Accomplishments
Customer Service Award
Timeline
Property Manager
Atlas Property Management
03.2025 - Current
Leasing Manager
Red River Development
01.2023 - 12.2024
Project Manager
SC Bodner
04.2022 - 12.2022
Assistant Manager
Case & Associates Commercial
06.2017 - 03.2022
High School Diploma -
Jenks Public Schools
Some College (No Degree) - Business Administration And Management
Northeastern State University