ALYSSA DAZIO
Salisbury,MD
Overview
6
6
years of professional experience
Work History
Selection coordinator/estimating
United Restoration
Salisbury, Md
03.2021 - 03.2025
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
- Coordinated office activities by ordering supplies, maintaining inventory and scheduling equipment repairs.
- Provided customer service support via phone calls or emails when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
- Provided administrative support in scheduling appointments, organizing documents, and preparing reports.
- Used computer software and systems to enter data and review and draft documents.
- Handled administrative tasks for team members, helping projects run smoothly.
- Communicated with clients and supervisors regarding project status and changes in scope of work.
- Organized data by creating spreadsheets or other visual aids for easier analysis.
- Maintained accurate records of projects, tasks, and deadlines using database software.
- Monitored budget expenditures on a regular basis in order to stay within allocated resources.
- Resolved escalated complaints and answered questions regarding policies and procedures.
- Coordinated with service providers to facilitate on-site maintenance and repair work.
Emergency Services Technician
United Restoration
Salisbury, Md
03.2021 - 03.2025
- Instructed new employees on proper safety protocols related to hazardous materials handling or personal protective gear usage.
- Responded to multiple simultaneous emergency situations while prioritizing tasks based on the severity of the incident.
- Assessed hazardous materials incidents for potential health risks, established safety perimeters, and provided decontamination procedures when necessary.
- Worked with clients to assess damage caused by water intrusion and create action plans for successful mitigation.
- Documented findings in reports regarding cause of loss and recommendations for corrective action.
- Evaluated existing structures for possible upgrades or modifications that would reduce risk factors associated with future water damage events.
- Planned and executed schedule of repair and restoration as required for items.
- Coordinated communication between homeowners and business owners, subcontractors and insurance adjusters throughout the duration of the project.
- Assisted in the development of detailed estimates for customers based on scope of damage.
- Removed damaged materials such as floor coverings, wet insulation or wallboard from affected sites.
- Demonstrated expertise in removing mold from affected areas utilizing specialized cleaning products and techniques.
- Applied anti-microbial treatments to prevent future mold growth.
- Utilized a variety of tools and equipment to perform restoration services, including dehumidifiers, HEPA vacuums, pumps and power washers.
- Conducted moisture readings using digital hygrometers and infrared cameras to determine extent of water damage.
- Performed routine preventive maintenance and repairs on water-damaged buildings, such as drywall repair, painting, carpentry, plumbing and electrical work.
- Implemented effective containment procedures in order to limit spread of contaminants within a structure during remediation efforts.
- Collaborated with team members during each stage of the restoration process ensuring timely completion of project goals.
- Inspected damaged areas to identify potential hazards associated with air quality or structural integrity.
- Maintained records of all job tasks completed according to company protocols.
- Successfully managed multiple projects simultaneously while adhering to safety regulations and customer satisfaction standards.
- Analyzed data collected from inspection activities to develop comprehensive strategies for restoring properties back to pre-loss condition.
Office Manager
Bayside Exteriors
Lewes, Delaware
02.2019 - 03.2022
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Purchased office supplies and equipment to replenish inventory.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Resolved conflicts between customers, contractors, suppliers, and other stakeholders involved in the project.
Education
No Degree - Business Administration
Delaware Technical Community College
DESkills
- Excel
- Customer service
- Organizational skills
- Office management
- Scheduling and calendar management
- Customer relations
- Clear oral/written communication
- Credit and collections
- Document management
- Operations management
- Financial tracking
- Quickbooks
Timeline
Selection coordinator/estimating
United Restoration
03.2021 - 03.2025
Emergency Services Technician
United Restoration
03.2021 - 03.2025
Office Manager
Bayside Exteriors
02.2019 - 03.2022
No Degree - Business Administration
Delaware Technical Community College