Tori Rhinehart
Atoka,TN
Summary
Accomplished Office Administrator with a proven track record at Strategic Data Systems, adept in customer service and Microsoft Office. Excelled in processing Selection Board submissions and resolving customer issues, demonstrating exceptional call management and polite communication skills. Enhanced team efficiency by training new agents, showcasing a commitment to results and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Selection Board Agent/Office Administrator
Strategic Data Systems
2022.01 - Current
- Processed all Selection Board submissions in a proficient manner and ensured all submissions were delivered to the correct Board Sponsors.
- Provided assistance with all encryption errors
- Responsible for training agents newly assigned to CSCSELBOARD transaction
- Assisted in other transactions during the slower seasons
- Created 30 year Certificates for the Fleet Reserve
- Processed 1306/EPAR (Electronic Personnel Action Request)
Customer Service Representative
Gossett Motors
2015.09 - 2019.09
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Processed payments for the finance department, service department, and parts department.
- Bookkeeping
- Warranty cancellations
- Verifying vin numbers, checks, signatures and drivers license for all seven store locations
Front Desk Receptionist
Med Image Systems
2014.06 - 2015.06
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Associate of Science - Health Sciences
Dyersburg State Community College
Dyersburg, TNSkills
- Customer service and care
- Call Management
- BookKeeping
- Microsoft Office
- Excel
- Documenting information
- Polite communication skills
Certification
- CPR/First Aid Certified
Timeline
Selection Board Agent/Office Administrator
Strategic Data Systems
2022.01 - Current
Customer Service Representative
Gossett Motors
2015.09 - 2019.09
Front Desk Receptionist
Med Image Systems
2014.06 - 2015.06
Associate of Science - Health Sciences
Dyersburg State Community College
- CPR/First Aid Certified
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