Alyssa Deluca
Sandy
Summary
Motivated, service-oriented, hardworking professional seeks part time employment.
Overview
11
11
years of professional experience
Work History
Bartender
Sports on Tap
Happy Valley
01.2024 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Hopsndrops
Happy Valley
06.2022 - 05.2023
Customer Care Representative
BCD Travel
Portland
05.2020 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Bartender
Scooters
Sandy
05.2018 - 05.2021
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Bartender Server
Skyway bar and grill
Welches
06.2015 - 05.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Upsold customers and optimized table-turns to outperform average sales
- Provided guests with excellent service
- Beat record sales for restaurant
- Made drinks served guests in fast paced high volume restaurant
Bartender
Splashers
Kona
06.2015 - 06.2017
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Provided guests with excellent customer service
- Did everything in restaurant from hosting to serving
- Balanced daily registers and generated sales reports for management.
- Supported servers by preparing specialty drinks for patrons in dining area.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and updated menus to accommodate changing trends in customer preferences.
- Kept detailed inventories of bar supplies and stocked work areas.
Education
Associate of Applied Science - Science Education
Clackamas Community College
Or06.2013
Skills
- Suggestive selling
- Proficient in mixology
- Anticipating guest needs
- Outstanding customer service
- Extensive spirits knowledge
- Courteous
- Punctual professional
- Multi tasking
- People pleasing
- Works well under pressure
Timeline
Bartender
Sports on Tap
01.2024 - Current
Bartender
Hopsndrops
06.2022 - 05.2023
Customer Care Representative
BCD Travel
05.2020 - 05.2021
Bartender
Scooters
05.2018 - 05.2021
Bartender Server
Skyway bar and grill
06.2015 - 05.2018
Bartender
Splashers
06.2015 - 06.2017
Associate of Applied Science - Science Education
Clackamas Community College