Alyssa Dent
Candlewood Suites Hotel
Pawnee,IL
8
years of professional experience
Dedicated Operations Manager with experience leading daily hotel operations, supervising staff, ensuring exceptional guest service, maintaining brand standards, and improving operational efficiency. Strong leadership, problem-solving, and team management skills with a focus on delivering excellent guest experiences.
Work History
Operations Manager
2 Months- Led cross-functional teams to enhance guest service quality and operational efficiency.
- Monitored inventory levels, optimizing supply chain processes for cost reduction and efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Guest Service Manager
7 Years 1 Month- Guest Service Manager with extensive experience in hotel operations, leading front desk and guest services teams to deliver exceptional hospitality.
- Managed check-in/check-out processes and resolved guest concerns to ensure seamless, high-quality guest experiences.
- Trained staff and enhanced service standards, resulting in consistently high guest satisfaction scores.
Housekeeper
1 Year- Sanitized sinks, mirrors, toilets, and showers, ensuring hygiene compliance and contributing to overall guest comfort.
- Maintained high cleanliness standards through thorough cleaning of guest rooms, enhancing guest satisfaction.
- Reported maintenance concerns to supervisor, facilitating prompt resolutions and maintaining quality standards.
Education
High School Diploma
Skills
Operations management
Front desk management
Reservation systems
Sales strategies
Issue resolution
Dispute resolution
Complaint resolution
Report generation
Cash management
Schedule management
Time management
Money handling
Invoice processing
Report preparation
Team leadership
Shift scheduling
Accomplishments
- Stars of the Industry Award
Timeline
Operations Manager
Candlewood Suites Hotel
06.2026 - CurrentRead More
Guest Service Manager
Candlewood Suites Hotel
05.2019 - 06.2026Read More
Housekeeper
Candlewood Suites Hotel
05.2018 - 05.2019Read More
Kirksville High School
High School Diploma
Read More