Alyssa Dixson
Summary
Customer-focused professional with strong communication and problem-solving skills and experience providing high-quality support in fast-paced environments. Skilled at handling high call volumes, resolving customer concerns, multitasking across multiple systems, and delivering positive customer experiences. Dependable, adaptable, and committed to maintaining professionalism while meeting performance goals and service standards. Eager to contribute to a team-oriented organization focused on helping people and building strong member relationships.
Overview
6
6
years of professional experience
Work History
Client Relationship Consultant
US BANK
Enumclaw
05.2025 - Current
- Product knowledge -Identify client needs and make solution based recommendations to deepen relationships and gain client loyalty.
- Customer service- Maintain positive client experience through outbound/ inbound outreach calling deescalating and addressing concerns.
- Compliance- Ensure Securely managing sensitive information to protect client database.
- Account Management
Client Relationship Consultant
US BANK
Puyallup
06.2022 - 05.2025
- Product knowledge -Identify client needs and make solution based recommendations to deepen relationships and gain client loyalty.
- Customer service- Maintain positive client experience through outbound/ inbound outreach calling deescalating and addressing concerns.
- Compliance- Ensure Securely managing sensitive information to protect client data base.
Barista
STARBUCKS COFFEE COMPANY
Puyallup
09.2020 - 12.2022
- Prepared high-quality beverages according to Starbucks recipes and standards.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of workstations and equipment.
- Cash Handling
Hostess
El Gaucho
Tacoma
01.2021 - 12.2021
- Warmly Greeted and seated guests promptly in a high class professional environment.
- Managed reservation system to optimize seating arrangements and guest flow.
- Collaborated with servers to ensure smooth communication and efficient service.
Nursing Assistant
SWEET HOME QUALITY CARE
Seattle
01.2021 - 12.2021
- High client trust interactions
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and accurately reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
Education
Gov. John R. Rogers High School
Puyallup, WashingtonCNA Licensing - Nursing Practice
Blossom Nursing Assistant Program
01.2021 - 04.2021
Some College (No Degree) - General Studies
Pierce College
Puyallup, WASkills
Dedicated customer service specialist with proven expertise in high-volume support and effective problem resolution Excels in multitasking across various systems to enhance customer satisfaction and streamline processes Committed to achieving performance goals and fostering strong member relationships within a collaborative team environment
Dedicated customer service specialist with proven expertise in high-volume support and effective problem resolution Excels in multitasking across various systems to enhance customer satisfaction and streamline processes Committed to achieving performance goals and fostering strong member relationships within a collaborative team environment
Timeline
Client Relationship Consultant
US BANK
05.2025 - Current
Client Relationship Consultant
US BANK
06.2022 - 05.2025
Hostess
El Gaucho
01.2021 - 12.2021
Nursing Assistant
SWEET HOME QUALITY CARE
01.2021 - 12.2021
CNA Licensing - Nursing Practice
Blossom Nursing Assistant Program
01.2021 - 04.2021
Barista
STARBUCKS COFFEE COMPANY
09.2020 - 12.2022
Gov. John R. Rogers High School
Some College (No Degree) - General Studies
Pierce College