Alyssa Dluzak
Tacoma
Summary
Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Clerical Administrator
Mountain View Funeral Home And Crematory
Lakewood, WA
05.2025 - Current
- Managed administrative tasks, including scheduling appointments and coordinating services for families.
- Assisted in maintaining accurate records and documentation for all client interactions.
- Provided compassionate support to clients during sensitive situations, ensuring a respectful environment.
- Utilized funeral management software to streamline service arrangements and improve workflow efficiency.
- Reduced errors in data entry tasks by maintaining high attention to detail and accuracy.
- Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
Receptionist
Mountain View Funeral Home And Crematory
Lakewood, WA
11.2024 - 05.2025
- Maintained meticulous records, ensuring accuracy in all documentation. Handled sensitive information with utmost confidentiality and attention to detail.
- Offered empathetic assistance to clients during difficult times. Facilitated smooth communication between families and funeral home staff.
- Managed complex scheduling and documentation, optimizing funeral home operations. Demonstrated exceptional organizational skills and accuracy in all administrative duties.
- Fostered strong relationships with colleagues and clients, facilitating seamless coordination of funeral services. Contributed to a supportive team environment.
- Streamlined front desk processes, reducing wait times and improving client satisfaction. Implemented efficient filing system for enhanced document retrieval.
CREW MEMBER
AMC
Lakewood, WA
08.2024 - 11.2025
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Resolved customer complaints quickly and professionally, resulting in a high customer retention rate
- Utilized POS system to accurately process customer orders and payments
- Followed cash handling procedures to ensure accuracy and reduce losses
Education
Associate of Applied Science - Accounting
Lake Washington Institute of Technology
Kirkland, WA05-2027
High School Diploma -
School of The Arts (SOTA)
Tacoma06-2022
Skills
- Conflict Resolution
- Multitasking
- Problem Solving
- Fast Learning
- Teamwork
- Adaptability
- Pressure Management
- Leadership
- Communication
- Time Management
- Management
- Customer Service
LANGUAGES
English
Timeline
Clerical Administrator
Mountain View Funeral Home And Crematory
05.2025 - Current
Receptionist
Mountain View Funeral Home And Crematory
11.2024 - 05.2025
CREW MEMBER
AMC
08.2024 - 11.2025
Associate of Applied Science - Accounting
Lake Washington Institute of Technology
High School Diploma -
School of The Arts (SOTA)