Alyssa Doescher
Urbandale,IA
Summary
Dynamic customer service professional with a proven track record at Signet Jewelers, excelling in inventory management and staff training. Recognized for enhancing customer satisfaction and achieving sales goals through effective communication and problem-solving skills. Proficient in point-of-sale operations, consistently delivering results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Commercial Cleaner
FBG Cleaning Services
West Des Moines, IA
03.2023 - 02.2024
- Maintained safety protocols through safe handling of equipment and chemicals..
- Emptied trash and recycling bins and replaced liners.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Serviced, cleaned and restocked restrooms.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
Seasonal Warehouse Associate
UPS
Des Moines, IA
11.2022 - 01.2023
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items up to 50 pounds.
- Maintained accurate inventory records through manual and computerized systems.
- Used scanners to track parcel information, condition or receipt.
Store Manager (2008-2012 & 2016-2021)
Signet Jewelers
Des Moines, IA
06.2016 - 08.2021
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed sales and activity reports to measure productivity and goal achievement.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action by incorporating feedback to implement improvement plans.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing, and shift change functions and procedures to maintain operational standards each day, following company policies and procedures.
- Recruited, hired, trained, and supervised new employees.
- Reviewed customer feedback to make improvements, and promote satisfaction.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored weekly, monthly and quarterly achievement goals.
- Organized displays according to company standards and specifications.
Receptionist
Dale's Auto Services
Des Moines, Iowa
07.2013 - 08.2015
- Greeted customers, answered general questions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Placed and processed orders, requests, and forms accurately and efficiently for parts delivery.
Customer Service Representative
Aviva Life Insurance
West Des Moines, IA
08.2012 - 02.2013
- Updated databases with new and modified customer data.
- Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Translated written documentation and notes into emails and other types of correspondence..
- Utilized specialized software applications related to the job role.
Customer Service Cashier
Factory Card Outlet
Clive, IA
05.2006 - 04.2007
- Counted and balanced cashier drawers.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
GED -
DMACC
Des Moines, IA05-2008
Some College (No Degree) - Criminal Justice
DMACC
Ankeny, IASkills
- Customer service
- Data entry
- Inventory management
- Point-of-sale operation
- Merchandising techniques
- Staff training and development
- Sales and staff management
- Receiving and processing shipments
- Loading and unloading packages of up to 50 lbs
References
- Lynn Gear 515-770-6382
- Christina Husted 515-822-5611
- Lindsey Brady 515-423-9968
Timeline
Commercial Cleaner
FBG Cleaning Services
03.2023 - 02.2024
Seasonal Warehouse Associate
UPS
11.2022 - 01.2023
Store Manager (2008-2012 & 2016-2021)
Signet Jewelers
06.2016 - 08.2021
Receptionist
Dale's Auto Services
07.2013 - 08.2015
Customer Service Representative
Aviva Life Insurance
08.2012 - 02.2013
Customer Service Cashier
Factory Card Outlet
05.2006 - 04.2007
GED -
DMACC
Some College (No Degree) - Criminal Justice
DMACC