Alyssa Dotray
San Antonio,TX
Summary
Goal-oriented professional with a strong background in customer service and outbound sales. Proven ability to train teams, resolve conflicts, and drive business growth through effective decision-making.
Overview
6
6
years of professional experience
Work History
Supervisor
First Convenience Bank
San Antonio, TX
10.2023 - Current
- Supervised daily banking operations to ensure compliance with policies and procedures.
- Trained and mentored staff on customer service best practices and transaction accuracy.
- Reviewed financial transactions for discrepancies, fostering a culture of accuracy among team members.
- Resolved escalated customer inquiries, maintaining high levels of service quality and satisfaction.
- Conduct Outbound calls daily to drive in new business (60-80 calls daily)
- Coach team on the ability to cross sell additional banking products and services
Barista
Dutch Bros
Converse, TX
06.2022 - 10.2023
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences.
- Trained new baristas on drink preparation techniques and customer interaction standards.
- Collaborated with team members to achieve daily sales goals and improve service efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
Live Oak, TX
04.2020 - 06.2022
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Ensured compliance with health and safety regulations in food preparation areas.
- Resolved customer complaints swiftly to maintain high standards of service excellence.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Judson High School
Converse, TXSkills
- Training and mentoring
- Goal oriented
- Customer service
- Outbound sales
- Upselling
- Decision-making
- Conflict resolution
Timeline
Supervisor
First Convenience Bank
10.2023 - Current
Barista
Dutch Bros
06.2022 - 10.2023
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
04.2020 - 06.2022
High School Diploma -
Judson High School