Alyssa Dotson
Https://www.linkedin.com/in/alyssadotson/
Overview
5
5
years of professional experience
1
1
Certification
Work History
Regional Director - CA
LIFT Enrichment
Remote
10.2025 - Current
- Facilitated staff training sessions to improve operational efficiency and elevate service quality.
- Monitored program implementation to ensure compliance with organizational standards and achievement of goals.
- Established performance metrics to evaluate program effectiveness and community impact.
- Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
- Analyzed team performance weekly through in-depth report reviews to identify trends and areas for improvement.
- Worked with Sales and Operations Teams to grow the region by $14M in Revenue in order to reach to companies' annual revenue goals.
Account Coordinator
LIFT Enrichment
Remote
09.2023 - 10.2025
- Managed daily operations for top 20 revenue accounts, enhancing service delivery.
- Facilitated tracking of project timelines and deliverables to enhance client satisfaction.
- Coordinated scheduling and logistics for client meetings and events to optimize engagement.
- Cultivated positive relationships with clients to foster trust and loyalty.
- Onboarded new clients to lift enrichment program through Zoom sessions.
- Served as primary contact for internal employees and clients, resolving 30-50 inquiries daily via email and phone.
- Streamlined communication between clients and internal teams to align project goals.
Business Consultant, Service Delivery Manager
Veeva Systems
Remote
07.2022 - 07.2023
- Advised clients on achieving goals while ensuring compliance with regulatory agencies for digital asset management, PromoMats vaults, metadata governance, and electronic submissions to FDA
- Advised clients such as Medtronic, Ascensia, and Biogen on the implementation of new business processes and systems
- Led weekly PRC meetings at Cytokinetics to prepare for first product launch and guide electronic submission process using Veeva Systems, PromoMats Industry Cloud product
- Monitored progress of projects using Salesforce to ensure objectives were achieved within established timelines
- Collaborated with teams to define, strategize and implement content management strategies
- Developed training materials/Playbooks for clients to ensure high quality service standards were met
- Facilitated workshops identifying process improvement opportunities through team collaboration
Manufacturing Associate I
bluebird bio
Durham
03.2021 - 12.2021
- Executed cGMP upstream manufacturing processes for bulk sLVV production, maintaining compliance with quality standards
- Followed company policies, good manufacturing practices (cGMP), and quality system regulations to drive product integrity and quality control
- Conducted daily maintenance on tools and equipment, ensuring optimal performance and reliability
- Supported troubleshooting of technical issues with machines or processes, contributing to uninterrupted operations
- Performed paper Batch Record and Logbook Review for operational activities and facilitated corrections by collaborating with functional areas for resolution
Quality Assurance Associate
bluebird bio
Durham
12.2020 - 03.2021
- Reviewed technical documentation for accuracy and completeness, ensuring readiness for product launch
- Performed routine audits and quality assurance reviews to test operational processes
- Updated quality assurance records to accurately reflect inspection results and corrective action reports (CAPA), supporting compliance and accountability
- Assisted in defining, refining, and implementing SOPs and internal audit programs to enhance operational consistency and quality standards
- Utilized Veeva EDMS for management of controlled documents and performed document owner activities
Education
Bachelor of Science - Exercise Physiology, Nutrition Science
East Carolina University
Greenville, NC, US08-2018
Certification
- Veeva Vault Platform Associate- White Belt
- Six Sigma Principles
Timeline
Regional Director - CA
LIFT Enrichment
10.2025 - Current
Account Coordinator
LIFT Enrichment
09.2023 - 10.2025
Business Consultant, Service Delivery Manager
Veeva Systems
07.2022 - 07.2023
Manufacturing Associate I
bluebird bio
03.2021 - 12.2021
Quality Assurance Associate
bluebird bio
12.2020 - 03.2021
Bachelor of Science - Exercise Physiology, Nutrition Science
East Carolina University