Alyssa Durbin
San Jose ,CA
Summary
Proven leader and efficient team player, excelled at Pizza Factory by enhancing customer satisfaction and maintaining high-quality food standards. Demonstrated exceptional customer service and teamwork, alongside adeptness in food preparation and safety. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Infant Teacher
Action Day Schools
11.2024 - Current
- Created a safe, nurturing environment conducive to exploration and learning.
- Collaborated with parents to discuss child development and address concerns effectively.
- Established routines that enhance stability and comfort for infants during transitions.
- Kept classroom and feeding areas clean, neat, and safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Incorporated music, art and literature into curriculum.
Crew Member/ Shift Lead
Pizza Factory
06.2022 - 08.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the registers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Advanced Diploma -
Fernley High School
Fernley, NV06.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Cash Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Leadership Qualities
- Food Preparation
- Crew Leadership
- Valid Driver's License
- Food Running
- Cleaning and organization
- Adaptability and Flexibility
- Critical Thinking
- Dependable and Cooperative
- Parent-teacher communication
- Patience and empathy
- Conflict resolution
Accomplishments
- National Honors Society (NHD) student from 2021-2024
- Volunteer Income Tax Assistant (VITA) volunteer from 2022-2024
- Student Manager of VITA from 2023-2024
- State certified for accounting in Nevada
Timeline
Infant Teacher
Action Day Schools
11.2024 - Current
Crew Member/ Shift Lead
Pizza Factory
06.2022 - 08.2024
Advanced Diploma -
Fernley High School