Alyssa E.
Ontario
Summary
Dedicated Janitorial Services leader focused on maximizing team efficiency and skill with direct leadership and training strategies that are data driven.Knowledgeable about safe chemical handling and cleaning techniques. Operates with clear standards for quality and performance.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Janitorial Supervisor
Flagship
01.2025 - Current
- Monitor and evaluate key performance indicators (KPIs), including cleaning quality, employee productivity, attendance, safety compliance, and operational efficiency.
- Evaluate employee performance through productivity assessments, attendance monitoring, and quality inspections to maintain accountability and operational standards.
- Evaluated performance of custodial staff, providing regular feedback and guidance.
- Trained new staff on proper cleaning techniques and safety protocols.
- Effectively managed a team of janitors to uphold high standards of cleanliness throughout the facility.
- Developed and implemented procedures for cleaning and maintaining various surfaces including floors, walls, windows, and furniture.
- Scheduled regular inspections to ensure compliance with health codes and safety regulations.
- Ensured compliance with safety standards during operations involving power tools or hazardous chemicals.
- Maintained detailed records of all maintenance activities performed by janitorial staff.
- Worked closely with other departments such as engineering and security to coordinate preventive maintenance activities.
- Monitored inventory to ensure adequate supply levels for equipment and materials.
- Planned and organized employee work schedules to meet operational needs.
- Prepare daily operational reports documenting staffing, completed assignments, inspection results, and performance-related issues.
- Maintained records of work hours, budgets, payroll, and related administrative information.
Janitorial Lead
ISS Facility Services
10.2022 - 01.2025
- Conducted performance evaluations for personnel to enhance team effectiveness.
- Responded to customer inquiries regarding janitorial services to ensure satisfaction.
- Implemented safety protocols to prevent accidents or injuries while performing duties.
- Performed routine inspections of premises to identify areas that need further attention or improvement.
- Guided and supported janitorial staff to improve service quality and team cohesion.
- Maintained records of all janitorial supplies, equipment, and materials used.
- Collaborated with management with upper management to ensure quality standards were met.
- Demonstrated ability to lead a team of janitors in daily tasks and operations.
- Performed and assisted with cleaning duties.
- Inspected work performed to ensure that it met specifications and established standards.
- Instructed staff in work policies and procedures and use and maintenance of equipment.
Janitor
ISS Facility Services
Ontario
07.2020 - 10.2022
- Stocked bathrooms with essential supplies to ensure uninterrupted daily operations.
- Swept, mopped, and vacuumed all types of floors.
- Emptied trash cans throughout the facility ensuring that all waste is disposed of properly according to company policy.
- Cleaned and polished windows, lamps, mirrors and light fixtures.
- Maintained janitorial equipment in clean, safe, and fully operational condition to support efficient cleaning processes.
- Assisted team with various tasks as needed to support operations. as assigned by supervisor or manager.
- Used appropriate equipment and cleaning solutions for all tasks.
- Maintained janitorial closets in a neat and orderly manner by organizing supplies on shelves and disposing of unused materials properly.
- Dusted furniture and fixtures regularly to maintain a clean appearance.
- Reported damaged or broken equipment promptly to supervisor, facilitating timely repairs and minimizing disruption.
Education
High School Diploma -
Rancho Cucamonga High School
08.2016 - 05.2020
In Progress - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Adaptability
- Excellent Communication
- Leadership
- Active Listening
- Ability To Multitask
- Customer Service
- Attention To Detail
Timeline
Janitorial Supervisor
Flagship
01.2025 - Current
Janitorial Lead
ISS Facility Services
10.2022 - 01.2025
Janitor
ISS Facility Services
07.2020 - 10.2022
High School Diploma -
Rancho Cucamonga High School
08.2016 - 05.2020
In Progress - Business Administration
Western Governors University