ALYSSA ENCISO
Menifee,CA
Summary
Demonstrative eligibility specialist proudly offering years'of experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate, and respectful. Promoting issue resolution expertise in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Eligibility Worker II
COUNTY OF SAN BERNARDINO
San Bernardino, CA
03.2019 - Current
- Supported individuals experiencing homelessness and low-income families by connecting them with necessary resources and services
- Maintained knowledge of program policies and procedures such as Medi-Cal, CalFresh, and Cash Aid
- Conducted interviews and gathered facts to determine applicant eligibility using an automated system
- Recorded and evaluated confidential information including income, assets, and debts
- Managed a multi-program caseload, making independent determinations of eligibility
- Addressed applicant inquiries and escalated complex issues to department supervisors
- Coordinated with other departments to ensure timely application processing.
Dietary Aid
COUNTY OF SAN BERNARDINO
San Bernardino, CA
03.2017 - 03.2019
- Assisted dietitians in researching food, nutrition, or food service systems software
- Advised individuals on food selection, preparation, or menu planning based on nutritional needs
- Treated patients and team members with dignity and respect
- Identified ingredients and nutritional components of foods and diets
- Collaborated with interdisciplinary teams to meet residents' nutritional needs
- Educated clients and caregivers on well-balanced diets
- Followed dietary procedures according to established policies.
Education
BACHELOR OF ARTS - PUBLIC ADMINISTRATION
Cal State San Bernardino
San Bernardino12.2023
ASSOCIATE OF ARTS -
San Bernardino Valley College
San Bernardino05.2015
Skills
- Applicant Support and Service
- Written and verbal communication
- Planning & Organizing
- Recordkeeping and data input
- Proficient in Microsoft Office
- Training & Development
- Organizational Skills
- Public assistance programs
- Medicaid knowledge
- Telephone Etiquette
Volunteer Experience
COMMUNITY ACTION PARTNERSHIP OF ORANGE COUNTY, ANAHEIM, CA, Food Distribution Volunteer, 06/2023
- Present, Assembled and distributed meals to senior citizens. Maintained a safe and clean environment.
- CAL STATE UNIVERSITY SAN BERNARDINO, SAN BERNARDINO, CA, Volunteer, 08/2017, 09/2018
- Volunteers help with administrative tasks such as photocopying, organizing paperwork, filing, or preparing bulletin boards.
- SAN BERNARDINO VALLEY COLLEGE, San Bernardino, CA, Peer Support Volunteer, 01/2009, 05/2011
- Mentored students to enhance academic skills and awareness. Organized programs, events, and activities to support outreach efforts.
References
References available upon request.
Timeline
Eligibility Worker II
COUNTY OF SAN BERNARDINO
03.2019 - Current
Dietary Aid
COUNTY OF SAN BERNARDINO
03.2017 - 03.2019
BACHELOR OF ARTS - PUBLIC ADMINISTRATION
Cal State San Bernardino
ASSOCIATE OF ARTS -
San Bernardino Valley College