Alyssa Felix
Blue Grass,IA
Summary
Highly motivated and customer-oriented professional with a Bachelor's Degree in Family Resources from the University of Northern Iowa. Demonstrated experience in working with people and a strong background in customer service. Consistently strives to provide exceptional support and exceed expectations. Positive attitude and unwavering commitment to personal growth drive continuous pursuit of new opportunities for learning and development within the workplace.
Overview
11
11
years of professional experience
Work History
Family Support Liaison
Davenport Community School District
08.2021 - Current
- Connects families with resources such as food, housing, rent assistance, clothing, etc
- Plans and coordinates family engaging events and activities for students and their families
- Managed school food pantries
- Coordinates with commercial vendors, and other institutions to acquire resources and ensure that such resources (food supplies, furniture, clothing, etc.,) are available to the families of the school district
- Coordinates volunteers
- Plan fundraiser events
- Office work, lunch duties, recess, conferences
Community Outreach Assistant
Davenport Public Library
06.2024 - 08.2024
- Assisted and Educated families in providing information about davenport libraries, signed up for library cards, and assisted kids in finding grade level books in different Davenport park locations
- Prepared and Supervised community craft
- Provided story time to kids at the park
- Kept library van and materials organized
Community Outreach Assistant
Davenport Public Library
06.2023 - 08.2023
- Assisted and Educated families in providing information about davenport libraries, signed up for library cards, and assisted kids in finding grade level books in different Davenport park locations
- Prepared and Supervised community craft
- Provided story time to kids at the park
- Kept library van and materials organized
General Merchandise, Clerk, Customer Service Representative, Personal Shopper, Cashier, Courtesy Clerk
Hy-Vee Inc.
05.2014 - 08.2023
- Company Overview: (Davenport, Iowa City, Cedar Falls)
- Analyze and respond to customer problems using different computer systems and use general knowledge to research solutions
- Use this information to assist and advise customers with their needs and to answer their inquiries
- As a personal shopper, plan, prioritize, and organize the information to make the process more efficient and productive
- Work under fast paced environment efficiently
- Complete tasks in a timely manner
- Individually manage tasks
- (Davenport, Iowa City, Cedar Falls)
Community Outreach Assistant
Davenport Public Library
06.2021 - 08.2021
- Assisted and Educated families in providing information about davenport libraries, signed up for library cards, and assisted kids in finding grade level books in different Davenport park locations
- Prepared and Supervised community craft
- Provided story time to kids at the park
- Kept library van and materials organized
Paraeducator
Davenport Community School District
08.2020 - 06.2021
- Educate and work with children in small groups, whole groups, or individually (read, count, write names/letters)
- Assist teacher with all content areas of instruction
- Interact with children in google meets and record notes for preschool benchmark
- Upload comments on students work using SeeSaw online platform
- Work with students to meet their emotional, social, intellectual, and physical potential
- Supervise students while in the classroom and at recess
- Promotes a positive learning environment for students
Direct Support Professional
Exceptional Persons Inc.
09.2018 - 06.2020
- Company Overview: Waterloo IA
- Assisted intellectual, mental, and physically disabled adults with Individual Service Plan (ISP) goals to promote independency
- Identified/Analyzed problems by researching data to better assist my clients
- Uploaded documentation into Quantum Solutions System to support client's ISP goals and administered effective approaches that aligned with their ISP goals
- Processed, organized, and provided training to client's daily activities (life skills; budgeting, scheduling, city transportation, medical appointments, moral support, dietary needs, etc.)
- Processed, evaluated and implemented changes as needed
- Provided and coordinated transportation and support while clients engaged in community activities and personal appointments
- Communicated both orally and in writing to perform daily job duties and responded to inquiries from management and clients
- Waterloo IA
Project Coordinator Intern
Youth Art Team
05.2019 - 08.2019
- Company Overview: Waterloo IA
- Planned, prepared, and coordinated events and project materials
- Acted as a liaison to the director/manager by communicating and administering information to artists, families, and volunteers
- Managed budget (tracked incoming monetary donations, made deposits, tracked outgoing expenses, submitted final reports)
- Generated report of volunteers' and artists' hours and submitted report to director/manager
- Assisted, advised, and responded to inquiries from young artists to complete creative tasks, such as Our Freedom Story river wall mural and Fourth Street murals
- Utilized Microsoft Office (Word, Excel, PowerPoint) and Google Drive to generate and submitted reports
- Processed and Shared artists' work with family members using Seesaw application
- Provided transportation to young artists to and from meetings and projects
- Communicated to artists' family daily using Google Voice
- Waterloo IA
Education
Bachelor's Degree - Family Services, Gerontology
University of Northern Iowa
Cedar Falls, IA12.2019
Timeline
Community Outreach Assistant
Davenport Public Library
06.2024 - 08.2024
Community Outreach Assistant
Davenport Public Library
06.2023 - 08.2023
Family Support Liaison
Davenport Community School District
08.2021 - Current
Community Outreach Assistant
Davenport Public Library
06.2021 - 08.2021
Paraeducator
Davenport Community School District
08.2020 - 06.2021
Project Coordinator Intern
Youth Art Team
05.2019 - 08.2019
Direct Support Professional
Exceptional Persons Inc.
09.2018 - 06.2020
General Merchandise, Clerk, Customer Service Representative, Personal Shopper, Cashier, Courtesy Clerk
Hy-Vee Inc.
05.2014 - 08.2023
Bachelor's Degree - Family Services, Gerontology
University of Northern Iowa
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