Diann Shields

· Provide in-home and virtual consultation to foster and adoptive families using a trauma-informed TBRI® framework

· Support families through post-match transitions by building trust, strengthening caregiver confidence, and promoting stability for children.

· Facilitate caregiver trainings and workshops focused on regulation, connection strategies, and behavior support.

· Collaborate with caseworkers, therapists, schools, and multidisciplinary teams to support family stability and permanency outcomes.

· Develop strong relationships with families through ongoing coaching, assessment, and individualized support planning.

· Maintain accurate and timely documentation across agency systems with strong attention to detail.

· Founded and facilitate a monthly support group for foster and adoptive mothers to strengthen community connection and peer support.

· Represent Raise the Future at community events, presentations, and stakeholder meetings.

· Attended TBRI Caregiver training

· Helped organize the Community Lending Library

· Helped staff RTF booth at Chalk Festival and The Volunteer Fair at Thanksgiving Point

· Attended Families Rising Conference (virtually)

· Attended weekly staff meetings

· Attended LGBTQ, 1999 collective, HRC, and Code of Ethics training.

· Resolved customer complaints efficiently while ensuring customer satisfaction.

· Conducted inventory management activities such as receiving shipments and maintaining stock levels Ordered and maintained retail inventory.

· Enhanced Store Brand by creating gift baskets and retail gifts of all types and price points available to customers.

· Hired, managed, and trained seasonal Christmas help for 3 years, successfully

· Cultivated long-term business relationships with local businesses.

· Worked closely with Store Management to accomplish brand goals.

· Completed day-to-day duties accurately and efficiently.

· Understood and followed oral and written directions.

· Worked successfully with a diverse group of coworkers to accomplish goals.

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· Managed the waiting list for Snohomish County Public Housing

· Tracked and scheduled inspections for 371 units

· Prepare pay or vacate notices

· Data Analysis

· Conduct Fraud Investigations

· Create and maintain spreadsheets of fraud research findings

· Access credit worthiness of individuals

· Provide recommendations based on credit risk