Alyssa Fernandez

• Oversaw daily bar operations, ensuring compliance with health and safety regulations.
• Managed inventory control processes, optimizing stock levels and reducing waste.
• Developed training programs for staff, enhancing service quality and operational efficiency.
• Implemented new POS systems, improving transaction accuracy and customer experience.
• Analyzed sales data to identify trends, guiding strategic decisions for menu offerings.
• Coordinated staff scheduling, balancing labor costs with peak service demands.
• Led initiatives to improve beverage offerings based on customer feedback and market research.

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• Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.

• Trained and mentored food service works to achieve the maximum quality and efficiency as a team.
• Liaised with facility administration and customers to address requests and resolve problems.
• Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation.
• Coordinated the staff and supplies necessary to serve over 100 customers per week. Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations.
• Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards.
• Labeled products correctly with use by dates.
• Suggested add-on sales and service upsells to customers.
• Answered calls or emails from customers and assisted with special requests or resolving complaints.
• Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
• Answered calls on a multi-line telephone system to direct callers, provide information. Answered telephone calls, took messages, and distributed messages to appropriate personnel.
• Communicated with customers and other offices on a regular basis.
• Assisted with payroll, making sure all hours were in correctly. Checking clock-ins and clock-outs, and if employees took a break when necessary.

• Offered guests and staff safe environment by strictly enforcing company rules. Promoted available products and services.
• Managed daily operations during shift, with total awareness of activities of employees and customers.
• Implemented solutions or resolved credit issues with customers.
• Maintained awareness of customer activities good relations with high-value customers. Prepared reports detailing shift activities to keep management looped in on shift operations.
• Protected team members by keeping each worker consistently operating in a safe manner.