Jordan Ferris
Spring,TX
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader/ Barista
Blue Door Coffee
The Woodlands, TX
04.2025 - Current
- Greet customers, take orders, and provide exceptional service.
- Form friendly relationships with customers and make lasting impressions.
- Execute properly dialed in espresso beverages, providing latte art for all dine in patrons.
- Focused on quality and prioritized creating a great customer experience over rushing preparation.
- Handle cash deposits, open and close store daily being sanitary and efficient.
Lead Barista
Retrospect Coffee Company
Houston, TX
12.2023 - 04.2025
- Trained and supervised baristas to maintain and uphold store policies.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Handled and resolved customer issues and complaints with professionalism.
- Elevated customer satisfaction by preparation of exquisite handcrafted beverages and food.
Shift Supervisor
Starbucks
Spring, TX
03.2019 - 08.2023
- Helped store meet standards of service and quality in daily operations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed cash handling, store deposits, and daily opening/closing procedures with 100% accuracy.
Education
Associate of Science - Chemistry
Lone Star College
12-2026
Pharmacy Technician Certificate - undefined
U.S. Career Institute
07.2025
Diploma - undefined
Klein Collins High School
06.2019
Skills
- Customer service and assistance
- Inventory Management
- Team Leadership
- Research and Development
- Team collaboration and leadership
- Problem-solving
Certification
- Food Managers License
- Licensed Phlebotomist
- Certified Pharmacy Technician
Timeline
Shift Leader/ Barista
Blue Door Coffee
04.2025 - Current
Lead Barista
Retrospect Coffee Company
12.2023 - 04.2025
Shift Supervisor
Starbucks
03.2019 - 08.2023
Pharmacy Technician Certificate - undefined
U.S. Career Institute
Diploma - undefined
Klein Collins High School
Associate of Science - Chemistry
Lone Star College