Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Esha Majhail

Fair Oaks,CA

Summary

Dynamic and results-driven professional with experience as a Shift Leader at Pretty Sweet Bakery, thriving under pressure and delivering exceptional service. Known for efficiently preparing drinks and desserts during peak hours, ensuring quick service without sacrificing quality. Skilled in upselling by engaging with customers and leveraging in-depth knowledge of the menu, which boosts sales and enhances the customer experience. Adept at creating a welcoming environment that encourages repeat business, with a proven track record of keeping customers satisfied and coming back for more.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader/ Barista

Pretty Sweet Bakery
09.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Babysitter

Nitisha Gilra
01.2021 - 08.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Intern Doctor

Brian Rubenstein MD (Kiaser Permanente)
11.2023 - 05.2024
  • Took detailed notes on patient conditions and diagnoses.
  • Watched Surgeries being preformed and took notes
  • Worked with keeping kids happy and \entertained during their checks ups
  • Shadowed Dr. Rubinstein while he met with patients in person and over zoom
  • Did Research on patients conditions before meeting with them to give insightful thoughts

Education

High School Diploma -

Bella Vista High School
Fair Oaks
06-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Creative problem solving
  • Customer service management
  • Sales and upselling
  • Beverage preparation (Coffee, Boba, Smoothies, Teas, etc)
  • Espresso machine operation
  • Safe food handling practices
  • Menu memorization

Accomplishments

I worked tirelessly during my first year as a coxswain on the crew team, dedicating myself to both improving my skills and understanding the nuances of leadership on the water. Despite the typical rule requiring two years as a novice before moving up, I pushed myself to earn a spot on the varsity team halfway through my first season. My determination paid off when, in my junior year, I led my boat to nationals—becoming the only varsity boat from our team to qualify that year. This achievement was a testament to my commitment, leadership, and relentless work ethic, as I was determined to help my team reach its full potential and beyond.

Certification

California Food Handlers Card

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Intern Doctor

Brian Rubenstein MD (Kiaser Permanente)
11.2023 - 05.2024

Shift Leader/ Barista

Pretty Sweet Bakery
09.2023 - Current

Babysitter

Nitisha Gilra
01.2021 - 08.2024

High School Diploma -

Bella Vista High School
Esha Majhail