Alyssa Fields
Mount Carmel,TN
Summary
Knowledgeable third semester nursing student with a proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale. Improved communication skills to de-escalate intense situations and ensure satisfaction of all involved.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Lead
Ultimate Shine Car Wash
Kingsport, TN
02.2026 - Current
- Supervised daily operations to ensure exceptional customer service and service quality.
- Trained and mentored new team members on company standards and operational procedures.
- Implemented efficient workflow strategies to optimize car wash processes and reduce turnaround time.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Monitored compliance with safety protocols, ensuring a safe working environment for all employees.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Associate
Kohls Department Store
08.2022 - 01.2023
- Supervised daily operations to ensure exceptional customer service and service quality.
- Trained and mentored new team members on company standards and operational procedures..
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Monitored compliance with safety protocols, ensuring a safe working environment for all employees.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Associate
Ultimate Shine Car Wash
Kingsport, TN
05.2023 - 02.2026
- Operated wash equipment to ensure high-quality vehicle detailing.
- Assisted customers with service selection and product recommendations.
- Maintained cleanliness of work area and equipment to promote safety standards.
- Collaborated with team members to improve workflow efficiency during peak hours.
Education
Nursing
East Tennessee State University
Johnson City, TNHigh School Diploma -
Volunteer High School
Church Hill, TN05.2024
Skills
- Strong leadership
- Communication
- Multitasking
- Shift Management
Certification
- BLS
Timeline
Shift Lead
Ultimate Shine Car Wash
02.2026 - Current
Associate
Ultimate Shine Car Wash
05.2023 - 02.2026
Associate
Kohls Department Store
08.2022 - 01.2023
Nursing
East Tennessee State University
High School Diploma -
Volunteer High School