Melissa Ramirez
Vista,CA
Summary
Experienced leader with a proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include leadership skills, the ability to multitask, and the ability to adapt quickly to changing situations.
Overview
4
4
years of professional experience
Work History
Shift Lead
Sweetgreen
Carlsbad, CA
02.2022 - 04.2025
- Managed store operations during absence of Store Manager or Assistant Manager.
- Analyzed customer buying patterns to identify trends in sales activity.
- Ensured that all safety protocols were followed at all times.
- Conducted regular inventory checks to maintain accurate stock levels.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Trained new employees on company policies, operational procedures, and customer service standards.
Service Crew Member
Mendocino Farms
Carlsbad, CA
10.2021 - 07.2022
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Education
High School Diploma -
Vista High School
Vista, CA06-2021
Skills
- Employee training
- Conflict resolution
- Customer service
- Communication skills
- Time management abilities
- Strong leadership
- Problem-solving
- Adaptability
- Positive attitude
- Proactive
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Lead
Sweetgreen
02.2022 - 04.2025
Service Crew Member
Mendocino Farms
10.2021 - 07.2022
High School Diploma -
Vista High School
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