Ethan Rowland
Oregon City,OR
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
3
3
years of professional experience
Work History
Shift Lead
MOD Pizza
Happy Valley, OR
10.2024 - Current
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement
- Maintained store appearance by cleaning and ensuring merchandise was properly displayed
- Handled questions from customers in person and on the phone
- Provided guidance and support to other team members as needed
- Responded to customer inquiries and complaints in a professional manner
- Resolved conflicts between customers, employees, and vendors in a timely manner
- Reviewed daily sales reports and monitored financial performance metrics
- Performed opening and closing procedures such as setting alarm systems, counting money
Shift Lead
Blaze Pizza
Las Vegs, NV
12.2023 - 09.2024
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement
- Maintained store appearance by cleaning and ensuring merchandise was properly displayed
- Handled questions from customers in person and on the phone
- Provided guidance and support to other team members as needed
- Responded to customer inquiries and complaints in a professional manner
- Resolved conflicts between customers, employees, and vendors in a timely manner
- Reviewed daily sales reports and monitored financial performance metrics
- Performed opening and closing procedures such as setting alarm systems, counting money
Sales Associate
Tropical Smoothie
Las Vegas
07.2022 - 12.2022
- Monitored employee performance and provided feedback on areas for improvement
- Maintained store appearance by cleaning and ensuring merchandise was properly displayed
- Handled questions from customers in person and on the phone
- Provided guidance and support to other team members as needed
- Responded to customer inquiries and complaints in a professional manner
- Resolved conflicts between customers, employees, and vendors in a timely manner
- Reviewed daily sales reports and monitored financial performance metrics
- Performed opening and closing procedures such as setting alarm systems, counting money
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services
- Processed transactions using a point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Built relationships with customers to encourage repeat business
- Demonstrated product features and benefits for customers' needs
Education
Liberty High School
Las Vegas05.2024
Skills
- Customer assistance
- Time Efficient
- Team Work
- Quick Learner
- Strong Leadership
- Operations Monitoring
- Decision-making capabilities
- Technical knowledge
- Guest service
- Conflict Resolution
- Customer Service Management
- Production Scheduling
Timeline
Shift Lead
MOD Pizza
10.2024 - Current
Shift Lead
Blaze Pizza
12.2023 - 09.2024
Sales Associate
Tropical Smoothie
07.2022 - 12.2022
Liberty High School