Faith Alexandra Torres
Thornton,CO
Summary
Hardworking team player with a good head on her shoulders to help and motivate others. Works well independently or in a group to handle anything that comes my way. Prepared for anything thrown at me. quick and motivated learner. While having the following qualities: Team player, Hardworking, Determined, Kind, Friendly, Focused ,Mature
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Dutch Bros
Thornton, CO
01.2023 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested appealing products.
- Trained new employees on company policies, procedures, and job duties.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Monitored employee performance and provided feedback on areas for improvement.
Intern
Blue Sky Bridge
Boulder , CO
12.2023 - 05.2024
- Maintained accurate records of all activities performed throughout internship period.
- I taught K-5 students about keeping their bodies safe.
- Worked closely with teachers and social workers.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Waitress
Cracker Barrell
Northglenn, CO
03.2022 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
The Peaks At Laramie Trail
Lafayette, CO
01.2022 - 04.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
MBA - Human Rights
Arizona State University
Tempe, AZ05-2027
Bachelor of Science - Sociology
University Of Colorado
Boulder, CO05.2025
Skills
- Merchandise Packaging
- Cooperative Attitude
- Price Identification
- Inventory Stocking
- Customer Transactions
- Customer Relations
- POS Systems
- Folding Clothes
- Customer Assistance
- Bagging and Packaging
- Waiting Tables
Certification
Principle Honor Awards
Academic Lettering for High Grade Point Average
Timeline
Intern
Blue Sky Bridge
12.2023 - 05.2024
Shift Lead
Dutch Bros
01.2023 - Current
Waitress
Cracker Barrell
03.2022 - 08.2022
Server
The Peaks At Laramie Trail
01.2022 - 04.2022
Bachelor of Science - Sociology
University Of Colorado
MBA - Human Rights
Arizona State University
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