Alyssa Florn
Livonia,MI
Summary
I have several years of hands-on experience answering phone calls, scheduling appointments and directing guests. I am a personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
13
13
years of professional experience
Work History
Estheitican/Receptionist
Ideal Skin and Body
Livonia, MI
10.2021 - Current
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Developed and maintained a filing system for essential documents, improving office organization.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Server/Bartender
Kicker's Allstar Grill
Canton, MI
08.2012 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
Dog Bather
Petsmart
Canton, MI
48187 - 03.2020
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Bathed approximately three to five animals per five to eight hour shift.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Server
Buffalo Wild Wings
Canton, MI
10.2015 - 02.2018
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
Certification - Esthetics
L'esprit Academy
Canton, MI03.2021
Certification - Graphic Design
Spec's Howard School of Media Arts
Southfield, MI10.2015
Some College (No Degree) -
Schoolcraft College
Livonia, MIHigh School Diploma -
Wayne Memorial High School
Wayne, MISkills
- Customer service
- Sanitation practices
- Time management
- Inventory management
- Problem solving
- Effective communication
- Administrative support
- Problem-solving skills
- Cash handling
- Record keeping
- Scheduling appointments
- File organization
- Skilled in Excell and Photoshop
- Multi-line telephone systems
Timeline
Estheitican/Receptionist
Ideal Skin and Body
10.2021 - Current
Server
Buffalo Wild Wings
10.2015 - 02.2018
Server/Bartender
Kicker's Allstar Grill
08.2012 - Current
Dog Bather
Petsmart
48187 - 03.2020
Certification - Esthetics
L'esprit Academy
Certification - Graphic Design
Spec's Howard School of Media Arts
Some College (No Degree) -
Schoolcraft College
High School Diploma -
Wayne Memorial High School
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