Alyssa Forsman
Minneapolis,MN
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
9
9
years of professional experience
Work History
Founder
Like Honey Salon
08.2020 - Current
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Streamlined inventory management for optimal product availability and cost effectiveness.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
- Evaluated industry trends to introduce innovative techniques and services for an enhanced client experience.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Colorist
Juut Salonspa
06.2017 - 08.2020
- Enhanced client satisfaction by providing personalized hair color consultations and recommendations.
- Increased salon revenue through effective upselling of additional services and products.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results.
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
- Developed customized color formulas for clients, taking into consideration their preferences, skin tone, and hair type.
- Assisted colleagues in solving complex color correction challenges, resulting in satisfied clients.
- Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.
- Stayed current on industry trends by attending professional workshops and training sessions to enhance skills and techniques.
- Consistently met performance targets for both service volume and retail sales goals within the salon environment.
- Implemented creative marketing strategies to promote the salon''s hair coloring services to new clientele within the community.
Volunteer
The World Race
05.2015 - 09.2016
- Developed strong relationships with local communities through consistent engagement and cultural exchange initiatives.
- Enhanced cultural understanding by organizing and leading cross-cultural workshops for local communities.
- Contributed to community development with infrastructure improvement projects, such as building schools and clinics.
- Mentored at-risk youth, providing guidance on personal growth, academic success, and future goals.
- Increased access to clean water through the construction of wells and sanitation facilities in remote villages.
- Coordinated disaster relief efforts, ensuring timely distribution of aid supplies to affected communities.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
- Planted and maintained gardens to provide fresh produce for individuals in need.
Education
Communication Studies
Minnesota State University - Mankato
Mankato, MN05.2026
Cosmetology Education
Aveda Institute Minneapolis
Minneapolis, MN06.2017
Skills
- Time Management
- Effective Communication
- Industry Trend Awareness
- Multitasking Abilities
- Upselling Services
- Conflict Resolution
- Marketing Strategies
- Customer Education
Websites
Timeline
Founder
Like Honey Salon
08.2020 - Current
Colorist
Juut Salonspa
06.2017 - 08.2020
Volunteer
The World Race
05.2015 - 09.2016
Communication Studies
Minnesota State University - Mankato
Cosmetology Education
Aveda Institute Minneapolis
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