Alyssa Foster
Ashville,OH
Overview
2027
2027
years of professional experience
Work History
Senior Access Coordinator
Ohio State University Wexner Medical Center
Columbus, Ohio
08.2023 - Current
- Coordinated patient access and scheduling for various medical services.
- Managed communication between patients and healthcare providers effectively.
- Streamlined appointment processes to enhance patient experience and efficiency.
- Collaborated with clinical staff to ensure accurate patient information management.
- Implemented electronic health record updates for improved data accuracy.
- Maintained compliance with healthcare regulations and organizational policies effectively.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Surgery Scheduler
Central Ohio Surgical Institute
New Albany, Ohio
2021 - 08.2023
- Scheduled surgical procedures efficiently for various specialties.
- Coordinated patient appointments and confirmed insurance information.
- Managed calendar for multiple surgeons to optimize daily operations.
- Recorded and maintained patient records accurately in electronic systems.
- Ensured compliance with regulatory requirements in scheduling processes.
- Provided exceptional customer service to patients and their families.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated with medical staff to address scheduling conflicts promptly.
- Created and managed surgical schedules for multiple surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Adhered to HIPAA guidelines when handling confidential information.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Located scheduling barriers and implemented appropriate solutions.
- Managed patient check-in and check-out procedures and processed payments.
- Processed payments from patients for surgical services rendered.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
Medical Assistant
Integrated Pain Solutions
Columbus, Ohio
2020 - 2021
- Assisted physicians in patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient flow efficiently.
- Maintained cleanliness and organization of clinical areas.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated effectively with patients regarding treatment plans and follow-ups.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Changed dressings on wounds to prevent infection and check for healing.
Customer Service Cashier
Kroger
Grove City, Ohio
2017 - 2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and location assistance.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card payments securely and accurately.
- Resolved customer complaints with professionalism and courtesy.
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Hamilton Township High School
Columbus, OH05-2020
Skills
- Time management
- Customer service
- Communication
- Attention to detail
- Documentation management
- Conflict resolution
- Word, Powerpoint, Excel, Outlook
Timeline
Senior Access Coordinator
Ohio State University Wexner Medical Center
08.2023 - Current
Surgery Scheduler
Central Ohio Surgical Institute
2021 - 08.2023
Medical Assistant
Integrated Pain Solutions
2020 - 2021
Customer Service Cashier
Kroger
2017 - 2021
High School Diploma -
Hamilton Township High School