Mayra Wells
Las Vegas
Summary
Highly efficient organized, self-motivated “people person” With 26 years’ experience in the Hospitality and customer service Industry Goal setter who leads, successful team efforts and proven ability to establish rapport with people of all backgrounds, And socio-economic levels, Customer service oriented, Recognized for professionalism, creativity, Problem solving expert and competence in managing department affairs and supporting organizational goals
Overview
35
35
years of professional experience
Work History
Executive Housekeeping Manager
Senior Nursing Veterans Home
Boulder City
01.2020 - Current
Executive Housekeeping Manager
Diamon Hotel and Resorts
Scottdale
01.2019 - 12.2019
- Managed daily Operating of the housekeeping and laundry department
Assistant Executive Housekeeping Manager
Marriott Grand Chateau
01.2019 - 12.2019
Director of Housekeeping
Courtyard by Marriott El Cajon
El Cajon
01.2017 - 12.2019
Director of Housekeeping & Safety Captain
Grand Pacific Sea Point Resorts
03.2009 - 12.2015
- Responsible for the daily operations of the housekeeping and laundry department
- Monitoring room readiness to ensure all rooms is getting cleaned on time and up to company standard
- Conducted daily rooms and public areas inspections
- Trains, develop, coaches, and counsel all housekeeping staff..
- Manage and control housekeeping budget, including managing and controlling Department Payroll
- Ensure all staff follow the company Policy, standards and procedures
- Completed new hire paperwork
- As a safety captain at the Resort my role was to make sure all our associates are working in a safe environment, as well as looking out for the safety of our Guest
- Purchasing Management
- Directing purchasing for the department regarding supplies, services and equipment
- Coordinate inventory levels and distribution
- Conduct weekly and monthly inventories to ensure proper par levels
- Responsible for hiring Star candidates, Conduct annual performance reviews
Assistant Director of Housekeeping
Grand Pacific Palisades Hotel and Time Share
12.2008 - 12.2009
- Assist Director of Housekeeping by managing the housekeeping and Laundry Department
- Office coordinator, control the daily operation of the hotel and time share by making sure all employees are getting rooms done on time and following company standards and procedures
- Conduct daily Room and Public Areas inspection
- Help with scheduling, payroll, order supplies, code and summit invoices, follow up with lost and found calls, help with new hire paperwork, and more...
Housekeeping Manager
Ivy (Andaz) Hyatt Hotel
San Diego
01.2007 - 12.2008
- Responsible for daily housekeeping department operations
- Lead a team of 69 staff members as well as 12 supervisors
- Oversee the cleanliness of public space
- Work closely with key managers to meet guest satisfaction and build memorable relationships with our guests as well as looking after the best interest of the company and staff towards meeting the company vision
Housekeeping Manager
Sheraton Hotel and Marina
01.2005 - 12.2006
- Company Overview: Star wood company
- Hire, train, schedule, supervise, and evaluate the work performance of 150 associates
- Conduct annual performance reviews and long-term career planning/direction
- Coordinates staff training and developmental programs, and initiates disciplinary action as needed
- Consult with General Manager, Hotel Manager, Director of Human Resources, Controller, Sales Managers and other senior staff to plan workload, allocate personnel, and coordinate special projects or requests
- Work in cooperation with management teams to resolve problems impacting efficiency and productivity of the company
- Star wood company
Housekeeping Lead Supervisor / Assistant Manager
US GRANT/ LUXURY COLLECTION HOTEL
01.2002 - 12.2005
- Company Overview: Star wood company
- Responsible for the daily room’s assignment monitoring room’s readiness, at the same time monitoring the cleanliness and standard of all rooms, supervising public areas ensuring all employees is following company standard
- Train and develop all staff
- Monitor attendance, meal break policy and Safety procedures at work, responsible for weekly inventory of all supplies
- Assist with weekly schedule, help with payroll, hiring, consoling, purchasing
- Star wood company
Housekeeping Supervisor / Office Coordinator
W Hotel San Diego
San Diego
01.2000 - 12.2002
- Company Overview: Star wood company
- Open and close the house, (Rooms Daily assignments)
- Monitoring cleanliness and standard of all rooms, supervised public areas
- Work closely with all staff, train and develop employees to meet all company Policy, standards and procedures
- Conduct daily room quality inspections
- Star wood company
Housekeeping/ Assistant Manager
Royal Caribbean Cruise Line
01.1990 - 12.2000
- 10 years’ experience in cruise line managing and making sure our Guest is taking care of
- As room attendant I Cleaned and dust 22 cabins daily on a Am shift and turndown at Pm
- Responsible for working closely with all 100 passengers per week Assist and help all passenger needs per week or depend on number of nights per cruise
- Inspect and monitor the cleanliness of all ship hallway, ice station, storages, Rooms, and landing
- Help with managing linen and Rooms supplies inventory etc
- Get promoted to floor supervisor / then Chief housekeeping assistant manager
Skills
- Staff Training & Development
- Policy & Procedure Compliance
- Project Planning & Management
- Workload Planning & Prioritization
- Customer & Vendor Communication
- Problem solving & Decision Making
- Productivity & Performance Management
- Issue and Complaint Resolution
- Call Documentation
- CRM Software
- 55 wpm Typing Speed
- Salesforce Management
- Microsoft Office
- Microsoft Teams
- Excel Spreadsheet
- Google Suite
- Problem Resolution
- Call Center Environments
- Project Management
- Working efficiently within a remote setting
- Customer service
Timeline
Executive Housekeeping Manager
Senior Nursing Veterans Home
01.2020 - Current
Executive Housekeeping Manager
Diamon Hotel and Resorts
01.2019 - 12.2019
Assistant Executive Housekeeping Manager
Marriott Grand Chateau
01.2019 - 12.2019
Director of Housekeeping
Courtyard by Marriott El Cajon
01.2017 - 12.2019
Director of Housekeeping & Safety Captain
Grand Pacific Sea Point Resorts
03.2009 - 12.2015
Assistant Director of Housekeeping
Grand Pacific Palisades Hotel and Time Share
12.2008 - 12.2009
Housekeeping Manager
Ivy (Andaz) Hyatt Hotel
01.2007 - 12.2008
Housekeeping Manager
Sheraton Hotel and Marina
01.2005 - 12.2006
Housekeeping Lead Supervisor / Assistant Manager
US GRANT/ LUXURY COLLECTION HOTEL
01.2002 - 12.2005
Housekeeping Supervisor / Office Coordinator
W Hotel San Diego
01.2000 - 12.2002
Housekeeping/ Assistant Manager
Royal Caribbean Cruise Line
01.1990 - 12.2000