Alyssa Gibbs
Engelhard,NC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Member Service Representative
State Employees Credit Union
Swanquarter, North Carolina
06.2024 - Current
- Assisted members with account inquiries and transaction processing in person or via telephone calls.
- Educated members on credit union products and services.
- Handling money as it comes in from the Federal Reserve.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Answered member questions about products and services.
- Participated in team meetings to discuss customer service strategies and goals.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Researched complex issues related to accounts or services provided by the organization.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Income Maintenance Caseworker
Hyde County Department of Social Services
Engelhard, North Carolina
03.2021 - 06.2024
- Assessed client eligibility for assistance programs and benefits.
- Processed applications and maintained accurate case records.
- Conducted interviews to gather information for case evaluations.
- Provided guidance on program requirements and available resources.
- Monitored compliance with federal and state regulations.
- Updated case management systems with client data and status changes.
- Educated clients on rights, responsibilities, and program processes.
- Participated in trainings and workshops related to income maintenance caseworker duties.
- Assessed and documented the financial, medical, and other needs of clients.
- Responded timely to inquiries from clients regarding their benefits status.
- Researched documents needed to process applications or claims accurately.
- Reviewed and evaluated client applications for eligibility of public assistance programs.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Daycare/Work First applications and recertifications.
Education
Washington High School
Washington, NCSkills
- Account management
- Transaction processing
- Policy adherence
- Customer education
- Client assessment
- Communication skills
- Active listening
- Time management
- Document processing
- Multitasking
- Organizational skills
Timeline
Member Service Representative
State Employees Credit Union
06.2024 - Current
Income Maintenance Caseworker
Hyde County Department of Social Services
03.2021 - 06.2024
Washington High School