Cara Erickson
Valley Springs,CA
Summary
I have many years as a Member Service Representative, Sales Auditor, Vault Clerk and Hearing Aid Attendant. I have a strong background in customer service, transaction processing, and issue resolution. I am known for my attention to detail, calm communication, and courteous support. I am Highly motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Member Service Representative
Costco
Sacramento, California
08.1995 - Current
- Supported members with account questions, transaction processing, and issue resolution.
- Welcomed customers with friendly, professional service.
- Built strong member relationships through consistent service during every interaction.
- Processed cash transactions, including deposits and withdrawals for member accounts.
- Resolved customer complaints in an efficient, courteous manner.
- Explained services and products to align with member needs and preferences.
- Answered member questions about products and services.
- Maintained precise records of member interactions and transactions to ensure service accuracy.
- Provided guidance to members on the best ways to use products or services offered by organization.
- Collaborated with colleagues to complete tasks efficiently during busy periods. during peak activity periods.
- Identified and recommended additional products or services to enhance member experience.
- Researched complex issues related to accounts or services provided by an organization.
- Tracked customer feedback through surveys and other methods to identify trends or improvement areas.
- Determined accurate prices for customer services while consistently searching for best deals and prices.
- Supported sales team members to drive growth and development.
- Assisted customers with price checks, lifting heavy items, and other inquiries.
- Conferred with customers by telephone or in person to provide product information and take orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Developed in-depth knowledge of products to provide better customer service. continuously to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Galt High School
Galt, CA06-1989
Skills
- Transaction processing
- Member account support
- Account reconciliation
- Cash management
- Payment processing
- Records management
- Customer service
- Issue resolution
- Hearing aid product knowledge
- Member account management
- Account management
- Product recommendations
- Sales support
- Product sales
- Sales strategy
- Banking
- Workflow optimization
- Attention to detail
- Problem solving
- Teamwork
- Effective communication
- Oral communication
- Conflict resolution
- Calm under pressure
- Client assistance
- Computer skills
- Stock management
Timeline
Member Service Representative
Costco
08.1995 - Current
High School Diploma -
Galt High School