Nikiyya Funderburk
Charlotte,NC
Summary
Detail-oriented customer service and financial services professional with expertise in banking, legal intake, and client relations. Specializes in resolving customer issues, maintaining confidentiality, and processing transactions with precision and compliance. Committed to enhancing client satisfaction through effective communication and organized support.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Member Service Representative
State Employee Credit Union
Charlotte, NC
11.2023 - Current
- Assisted members with account inquiries, transaction processing, and issue resolution, ensuring professionalism and accuracy in every interaction.
- Responded to member inquiries about products, services, account benefits, and available resources, fostering informed member decisions.
- Process deposits, withdrawals, and other financial transactions accurately while safeguarding confidential member information.
- Confirmed member identity through secure verification processes and account information in accordance with established security and compliance procedures.
- Maintained welcoming member experience while identifying and addressing additional needs to enhance member satisfaction.
Intake Specialist (Part-time)
The Law Offices of William H. Harding
Charlotte, NC
07.2022 - 03.2024
- Submitted new client intake into system, managing communication with clients, insurance companies, and adjusters regarding subpoenas, claims, and legal documents.
- Provided assistance to new potential clients in seeking legal representation at the office.
- Coordinated subpoena services and provided support for legal office operations.
- Responded to phone calls from clients, insurance companies, and adjusters regarding inquiries.
- Sent essential emails concerning client issues and claims to ensure effective correspondence.
- Established new claims in the system to initiate the claims process.
- Processed closing and transactional documents for legal review, ensuring compliance and accuracy.
Retail Sales Associate
NEW BALANCE FACTORY STORE
CHARLOTTE, NC
04.2022 - 12.2023
- Helped customers select products to meet their needs
- Responded to inquiries about merchandise and promotions to facilitate informed purchases
- Supported daily operational tasks to ensure store efficiency
Response Member
STARMED HEALTHCARE
CHARLOTTE, NC
09.2021 - 03.2022
- Perform PCR COVID-19 testing and Rapid Antigen Testing
- Accurately swab nasal for a specimen collection for lab processing
- Lab's data
- Swabbed nasal passages for specimen collection, facilitating timely lab analysis
- Provide patients with a positive experience.
- Delivered positive patient experiences through attentive communication and support during testing
Hostess
PINKY'S WESTSIDE GRILL
CHARLOTTE, NC
01.2021 - 08.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Cultivated positive guest relations through efficient management of information and expedited seating processes
- Collected information from arriving customers to seat groups or place them on waitlist
- Supervised server balance and monitored table turnover to optimize customer seating
- Enhanced customer satisfaction and boosted drink sales by directing waiting guests to bar area
Call Center Representative
CONCENTRIX CHARLOTTE
, NC
10.2020 - 12.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Addressed product and service concerns to enhance customer retention and support sales growth
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Guided customers through company systems and form completion to improve access to services
Package Handler
FED EX GROUND
CHARLOTTE, NC
06.2020 - 10.2020
- Prepared pallets of boxes for efficient transportation between customer and storage locations
- Executed verbal and written instructions to accurately move and ship products
- Analyzed production orders and shipping documents to identify items for movement and distributiond
Childcare Provider
MYERS PARK PRESBYTERIAN CHURCH
CHARLOTTE, NC
07.2017 - 01.2020
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Applied positive behavior management techniques, fostering improved social interactions and emotional growth in children
- Used positive reinforcement techniques to cultivate patience and reinforce positive behaviors in children
- Observed children to identify emotional or physical development issues, collaborating with parents and supervisors to implement effective solutions.
Education
Bachelor’s Degree - Criminal Justice
North Carolina Central University
Durham, NC 08.2018 - 05.2023
Skills
- Customer Relationship Management
- Financial Services
- Transaction processing
- Client Relations
- Conflict Resolution
- Member Support
- Account Management
- Information confidentiality
- Security compliance
- Transaction Processing
- Member Intake Processing
- Microsoft Office
- Written and Verbal Communication
- Multitasking & Prioritization
Timeline
Member Service Representative
State Employee Credit Union
11.2023 - Current
Intake Specialist (Part-time)
The Law Offices of William H. Harding
07.2022 - 03.2024
Retail Sales Associate
NEW BALANCE FACTORY STORE
04.2022 - 12.2023
Response Member
STARMED HEALTHCARE
09.2021 - 03.2022
Hostess
PINKY'S WESTSIDE GRILL
01.2021 - 08.2021
Call Center Representative
CONCENTRIX CHARLOTTE
10.2020 - 12.2020
Package Handler
FED EX GROUND
06.2020 - 10.2020
Bachelor’s Degree - Criminal Justice
North Carolina Central University
08.2018 - 05.2023
Childcare Provider
MYERS PARK PRESBYTERIAN CHURCH
07.2017 - 01.2020